Client Operations Lead

Client Operations & Delivery Lead

Catalyst Consulting

Remote — Colombia

Compensation:
$40,000–$60,000 USD (based on experience)

Language Requirement:
Near-native English (written and spoken)

Application note:
Applications will be reviewed
after January 5th
.

About Catalyst Consulting

Catalyst Consulting is a boutique, revenue-focused marketing consultancy working with high-growth B2B SaaS companies. We operate with a small, senior team and are trusted by our clients to manage
millions of dollars per year in paid media spend
.

We are not a high-volume agency. We prioritize focus, quality, and long-term client partnerships over scale for scale's sake. Demand is not our constraint — execution quality is.

The Role

We are hiring a
Client Operations & Delivery Lead
to own client delivery, operational execution, and quality control across our client portfolio.

This is a
senior, client-facing role
responsible for ensuring that campaigns, creative, tracking, reporting, and timelines are executed at a consistently high standard. While this role does not require day-to-day media buying, it
does
require a strong understanding of performance marketing workflows and the judgment to know what "good" looks like.

This is not an entry-level role and not a traditional project manager position.

Key Responsibilities

Client Leadership & Communication

• Serve as the primary point of contact for clients via Slack and email
• Participate in and support live client meetings with US-based stakeholders
• Manage ongoing communication, priorities, and follow-ups
• Translate strategy into clear, executable delivery plans

Operations & Delivery Management

• Own task creation, prioritization, and delivery in ClickUp
• Plan and manage campaign launches, refreshes, and ongoing initiatives
• Coordinate work across copy, design, forms, landing pages, audiences, and tracking
• Balance proactive planning with ad hoc client requests

Quality Control & Execution Oversight

• Review client-facing deliverables including copy, creative, campaign plans, and reports
• Provide clear feedback and request revisions when needed
• Identify and flag risks related to messaging, tracking, pacing, or execution quality
• Ensure work meets Catalyst's standards before it reaches the client

Marketing & Technical Fluency

• Create, test, and connect forms and workflows in HubSpot
• QA conversion tracking for new pages or campaigns
• Maintain and update reporting dashboards (Whatagraph)
• Work across Google Docs, Google Sheets, Slack, ClickUp, HubSpot, Salesforce, and Notion
• What This Role Is Not
• This role is
  not
  responsible for sales or revenue quotas
• This role does
  not
  require daily execution in ad platforms
• This role is
  not
  a junior project management position
• It is a role for someone comfortable owning outcomes, managing complexity, and working directly with clients.

Qualifications

• 5+ years of experience in a client-facing role within a marketing agency, SaaS company, or consultancy
• Experience supporting US-based clients
• Strong understanding of paid media workflows (Google, Meta, LinkedIn)
• Proven ability to manage multiple clients or complex initiatives simultaneously
• Experience helping scale an agency or services business is a strong plus
• Near-native English fluency (written and spoken)

Why Catalyst Consulting

• Small, senior team with high autonomy and accountability
• Meaningful responsibility and direct impact on client success
• Full time-zone alignment with US clients
• Long-term opportunity with room to grow

How to Apply

To apply, please
email .services

with:

Your resume (in English)

A brief introduction video (low production is fine — iPhone is perfect) answering:

• Your background and current role
• Your experience working with clients
• Why this role interests you

Applications will be reviewed after January 5th.