Client Success Operations Lead | Medellín | Remote
hace 2 días
Client Success Operations Lead | Medellín | Remote
Join to apply for the Client Success Operations Lead | Medellín | Remote role at OpsArmy Careers.
Position Type: Full-Time
Location: Remote
About the Role
The Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers consistent, high-quality work. This role blends relationship management with people leadership and operational follow-through. You’ll focus on client retention by monitoring account health, resolving concerns, and ensuring service commitments are met. Internally, you’ll guide talent through coaching, feedback, and performance alignment—helping teams understand expectations and succeed in their roles.
Key Responsibilities
- Build and maintain strong client relationships focused on retention
- Monitor account health and surface risks early
- Support talent through coaching conversations and check-ins
- Align team output with client expectations and service standards
- Oversee onboarding and transitions for new team members
- Track performance trends and operational metrics
- Ensure SOPs are followed and updated when workflows evolve
- De-escalate concerns with clarity, empathy, and solutions
Qualifications
- Background in client success, operations, or service delivery
- Experience handling client concerns and long-term accounts
- Experience supporting or coaching team members
- Strong judgment, communication, and follow-through
- Comfortable working in fast-paced, remote environments
Application
Apply here: https://operationsarmy.com/application
#J-18808-Ljbffr
-
Medellín, Colombia OpsArmy Careers A tiempo completoA remote-focused team is seeking a Client Success Operations Lead in Medellín to enhance client satisfaction and retention. In this full-time role, you'll manage client relationships, ensure high-quality service delivery, and support talent through coaching and operational guidance. Ideal candidates should have experience in client success or operations,...
-
Medellín, Antioquia, Colombia Propel A tiempo completoClient & Success Manager (CSM Operations Manager)Location: RemoteSalary: 2,000 USD monthlyJob Type: Full timeEnglish: B2+ or C1About the Role:We're looking for a Client & Success Manager (CSM Operations Manager) who can lead, support, and elevate the performance of our Client Success team. In this role, you'll act as the central point of coordination,...
-
Client Success Manager – SEO Expertise
hace 2 semanas
Medellín, Antioquia, Colombia Atomic - Remote Jobs A tiempo completoCompany OverviewOur client is a high-growth AI-assisted SEO company founded by former CMOs and marketing executives. They help leading brands like Expedia, Beam, Evvy, and LinkedIn amplify their online presence and revenue through innovative, data-driven SEO strategies. By blending AI technology with deep marketing expertise, they're transforming how modern...
-
Remote Director of Operations
hace 4 semanas
Medellín, Colombia NeoWork A tiempo completoA growing digital organization is seeking a Director of Operations in Medellín, Colombia. This role involves overseeing email marketing and lead generation operations while managing junior team members. Candidates should have 3–5 years of experience in a similar role, strong project management skills, and proficiency in tools like ClickUp and Airtable....
-
Client Operations Lead
hace 4 días
Medellín Metropolitan Area, Colombia Catalyst Consulting A tiempo completoClient Operations & Delivery LeadCatalyst ConsultingRemote — ColombiaCompensation:$40,000–$60,000 USD (based on experience)Language Requirement:Near-native English (written and spoken)Application note:Applications will be reviewedafter January 5th.About Catalyst ConsultingCatalyst Consulting is a boutique, revenue-focused marketing consultancy working...
-
Partner Operations
hace 2 semanas
Medellín, Colombia Softgic A tiempo completoA cybersecurity company in Medellín is seeking a Channel Operations Manager to enhance partner program operations across diverse products. This role involves managing partner onboarding, governance, and performance analysis while ensuring strong collaboration among internal teams. The ideal candidate should have over 4 years of experience in a tech-related...
-
Sr. Operations Manager
hace 2 semanas
Medellín, Colombia Virtual Staffing Solutions A tiempo completo**Description**: We are seeking a dynamic individual to fill the role of Operations Lead, responsible for overseeing team operations and ensuring the achievement of operational metrics and sales targets. **Key Responsibilities**: - Lead team operations to achieve sales targets and operational metrics. - Drive performance improvement and ensure business...
-
Client Sales/Success Manager
hace 13 horas
Medellín, Antioquia, Colombia NeoWork A tiempo completoNeoWork is seeking a passionate and results-driven Client Success Manager to join our growing team. The Client Success Manager role at NeoWork is designed for someone who enjoys working directly with clients, managing deals, and keeping our CRM in great shape. You'll support prospects from the first conversation all the way to onboarding. Once the client is...
-
Director of Operations
hace 4 semanas
Medellín, Colombia NeoWork A tiempo completoNeoWork is seeking a Director of Operations to lead day-to-day service delivery, team management, and process optimization for a fast-growing digital organization. This teammate will oversee core operational workflows, support client relationships, and guide a multidisciplinary team to ensure consistent performance across email marketing and lead generation...
-
Head of Customer Success
hace 7 días
Perímetro Urbano Medellín, Colombia Pro Coffee Gear A tiempo completoJob Title: Head of Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to...