Retention Specialist
hace 3 días
Job Title: Retention Specialist
Location: Remote – Latin America Preferred
Type of Contract: Full-Time
Salary Range: $2,000 - $3,000 monthly (plus performance-based bonus)
Language Requirements: Advanced English (written and spoken)
We are seeking a skilled Retention Specialist with experience in customer success and account management to join our growing team. You will play a key role in ensuring customer satisfaction, driving engagement, and leading renewal efforts for a large portfolio of accounts. Your work will directly impact customer loyalty, long-term retention, and the success of our healthcare compliance SaaS platform.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of low-spend accounts, focusing on retention and customer satisfaction.
Drive awareness, product adoption, and re-engagement through proactive outreach and repeatable communication campaigns.
Implement structured, scalable processes to ensure consistent engagement and renewals.
Partner with Finance to resolve payment disputes, escalations, and account-related issues.
Monitor customer health, identify risks, and implement strategies to improve engagement and retention.
Direct customers to platform resources and support, maximizing their experience and value.
Collaborate with Customer Success and Support teams to advocate for customers and improve overall processes.
Must-Have Qualifications:
2+ years of experience in Customer Success, Account Management, Client Services, or a related role.
Strong organizational skills with the ability to manage high volumes of outreach and follow-ups.
Experience using customer management tools (HubSpot experience is a plus).
Excellent communication and problem-solving skills with a customer-first mindset.
Comfortable working cross-functionally with Finance, Support, and Product teams.
Proven track record of meeting or exceeding retention and satisfaction targets.
Preferred Qualifications:
Experience in SaaS or subscription-based business models.
Bachelor's degree or equivalent professional experience.
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