Retention Specialist

hace 1 semana


Bogotá, Bogotá D.E., Colombia Nearshore Business Solutions A tiempo completo

Job Title: Retention Specialist

Location: Remote – Latin America Preferred

Type of Contract: Full-Time

Salary Range: $2,000 - $3,000 monthly (plus performance-based bonus)

Language Requirements: Advanced English (written and spoken)

We are seeking a skilled Retention Specialist with experience in customer success and account management to join our growing team. You will play a key role in ensuring customer satisfaction, driving engagement, and leading renewal efforts for a large portfolio of accounts. Your work will directly impact customer loyalty, long-term retention, and the success of our healthcare compliance SaaS platform.

Key Responsibilities:

  • Serve as the primary point of contact for a portfolio of low-spend accounts, focusing on retention and customer satisfaction.

  • Drive awareness, product adoption, and re-engagement through proactive outreach and repeatable communication campaigns.

  • Implement structured, scalable processes to ensure consistent engagement and renewals.

  • Partner with Finance to resolve payment disputes, escalations, and account-related issues.

  • Monitor customer health, identify risks, and implement strategies to improve engagement and retention.

  • Direct customers to platform resources and support, maximizing their experience and value.

  • Collaborate with Customer Success and Support teams to advocate for customers and improve overall processes.

Must-Have Qualifications:

  • 2+ years of experience in Customer Success, Account Management, Client Services, or a related role.

  • Strong organizational skills with the ability to manage high volumes of outreach and follow-ups.

  • Experience using customer management tools (HubSpot experience is a plus).

  • Excellent communication and problem-solving skills with a customer-first mindset.

  • Comfortable working cross-functionally with Finance, Support, and Product teams.

  • Proven track record of meeting or exceeding retention and satisfaction targets.

Preferred Qualifications:

  • Experience in SaaS or subscription-based business models.

  • Bachelor's degree or equivalent professional experience.



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