Customer Service Agent with Healthcare Experience
hace 2 semanas
Position Title: Patient Account Representative
Location:
Bogotá, Colombia - Onsite
Shift days, hours and time zone:
Monday to Friday 8:00 am to 5:00 pm
Job description:
Seeking dedicated Patient Account Representatives to join their dynamic call center team. The ideal candidates will have a strong background in customer service and call center operations, with a focus on handling patient accounts and medical debt resolution. This role involves managing both inbound and outbound calls, verifying client information, and providing exceptional support to patients.
Responsabilities:
Responsabilities: Key Responsibilities: Day-to-Day Tasks:
Serve as the primary contact point for hospital services.
Handle insurance billing inquiries and issues.
Assist patients with medical debt, seeking resolution, and guiding them through the next steps.
Manage a blended call pattern with live box, handling 100 calls per day (approximately 5 minutes per call). - Verify and update client information accurately
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