Customer Success Specialist

hace 6 días

Medellín, Colombia LinkIT Global LLC A tiempo completo

Customer Success Specialist (CSM) - Colombia LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth. Responsibilities Maintain high customer satisfaction across a portfolio of clients throughout Latin America. Act as a trusted advisor to testing and QA management teams. Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews. Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution. Leverage account data to proactively monitor and manage customer health, retention, and product adoption. Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs). Strong knowledge of the software testing / QA industry. Professional approach to customer interactions, demonstrating patience and empathy when needed. Ability to manage time efficiently in a fast-paced, dynamic environment. Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders. Proactive mindset, with the ability to work independently and remain results-oriented. Strong communication skills and the ability to build trusted, long-term relationships. Education and Experience Engineering degree preferred (Systems or Industrial Engineering). Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients. Advanced English: Strong written and verbal communication skills. Portuguese: Strong written and verbal communication skills. Working Conditions Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Must Have Engineering degree (Systems or Industrial preferred). 5+ years of experience in Customer Success or QA project management with enterprise clients. Strong communication skills and ability to build long-term customer relationships. Advanced English & Portuguese proficiency (written and verbal). Nice to Have Experience with QA, testing, or test automation solutions. Familiarity with ERP, Cloud, or DevOps environments. Understanding of application development processes. What's great in this job? Great team of smart people, in a friendly and results driven culture. An experienced mentor at the executive level who sees the value in your constant effort and supports your initiatives. An expanding industry with billions in valuation with a unique opportunity to be the pioneer in the country. Attractive incentive programs that can drive performance and achieve sales targets. Lot of collaboration between different departments, such as marketing, pre-sales and customer service, that lead to a more cohesive and effective sales effort. Medellín, Colombia is the preferable place of living for this position. #J-18808-Ljbffr

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