Customer Success Specialist
hace 1 semana
Customer Success Specialist (CSM) - Colombia LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth. Responsibilities Maintain high customer satisfaction across a portfolio of clients throughout Latin America. Act as a trusted advisor to testing and QA management teams. Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews. Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution. Leverage account data to proactively monitor and manage customer health, retention, and product adoption. Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs). Strong knowledge of the software testing / QA industry. Professional approach to customer interactions, demonstrating patience and empathy when needed. Ability to manage time efficiently in a fast-paced, dynamic environment. Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders. Proactive mindset, with the ability to work independently and remain results-oriented. Strong communication skills and the ability to build trusted, long-term relationships. Education and Experience Engineering degree preferred (Systems or Industrial Engineering). Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients. Advanced English: Strong written and verbal communication skills. Portuguese: Strong written and verbal communication skills. Working Conditions Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Must Have Engineering degree (Systems or Industrial preferred). 5+ years of experience in Customer Success or QA project management with enterprise clients. Strong communication skills and ability to build long-term customer relationships. Advanced English & Portuguese proficiency (written and verbal). Nice to Have Experience with QA, testing, or test automation solutions. Familiarity with ERP, Cloud, or DevOps environments. Understanding of application development processes. What's great in this job? Great team of smart people, in a friendly and results driven culture. An experienced mentor at the executive level who sees the value in your constant effort and supports your initiatives. An expanding industry with billions in valuation with a unique opportunity to be the pioneer in the country. Attractive incentive programs that can drive performance and achieve sales targets. Lot of collaboration between different departments, such as marketing, pre-sales and customer service, that lead to a more cohesive and effective sales effort. Medellín, Colombia is the preferable place of living for this position. #J-18808-Ljbffr
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Medellín, Colombia Barakat + Bossa A tiempo completoIntake & Customer Success Specialist – Medellin (On-Site) Barakat + Bossa, a U.S.-based litigation law firm, is seeking an Intake & Customer Success Specialist to join our Administrative Resource Center in Medellin. About the Role: This is a full‑time, on‑site role supporting our U.S.-based litigation team. The Intake & Customer Success Specialist...
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Medellín, Colombia Barakat + Bossa A tiempo completoA U.S.-based litigation law firm is seeking an Intake & Customer Success Specialist to join their team in Medellin. This full-time role involves managing new client intake, ensuring an excellent client experience, and supporting ongoing client relationships. The ideal candidate should be fluent in English and Portuguese, possess strong organizational skills,...
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Customer Success Specialist
hace 2 semanas
Medellín, Colombia Wolfram A tiempo completo**Job title**: Customer Success Specialist **Responsibilities** - Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services - Developing and...
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Customer Success Specialist
hace 2 semanas
Medellín, Colombia Computrabajo A tiempo completo¡Empresa red Arbor busca un/a Especialista en Customer Success para unirse a nuestro equipo!Estamos buscando a un/a profesional dinámico/a y orientado/a al cliente que pueda ayudarnos a garantizar la satisfacción y éxito de nuestros clientes. Como Especialista en Customer Success, serás responsable de gestionar y fortalecer las relaciones con nuestros...
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Senior Customer Success Specialist QA Software
hace 1 semana
Medellín, Colombia LinkIT Global LLC A tiempo completoA business development consulting firm is looking for a Customer Success Specialist in Medellín, Colombia. This role requires managing customer satisfaction and retention across clients in Latin America. The ideal candidate will have over 5 years of experience in project management in the software testing industry, strong communication skills in both...
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Customer Success Manager
hace 6 días
Medellín, Colombia Osigu A tiempo completoThe Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...
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Customer Success Manager Customer Success · ·
hace 3 semanas
Medellín, Colombia 8020rei A tiempo completoHello at 8020REI! We're excited to welcome a Customer Success Manager to our innovative team in LATAM. 🚀 What is 8020REI? 🤔 8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and...
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Líder de Customer Success
hace 7 días
Medellín, Colombia Wenia A tiempo completoResponsibilities Definir la visión y el modelo operativo de Customer Success, asegurando su alineación con la estrategia de negocio, la experiencia deseada del cliente y los objetivos de crecimiento a corto, mediano y largo plazo. Diseñar y escalar una operación de servicio digital, incorporando automatización, IA, autoservicio y flujos inteligentes que...
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Customer Support Specialist
hace 1 día
Medellín, Colombia Allego A tiempo completoAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the...
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Customer Success Coordinator
hace 2 semanas
Medellín, Antioquia, Colombia Allego A tiempo completoThis is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...
