Customer Success Specialist
hace 6 días
Customer Success Specialist (CSM) - Colombia LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth. Responsibilities Maintain high customer satisfaction across a portfolio of clients throughout Latin America. Act as a trusted advisor to testing and QA management teams. Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews. Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution. Leverage account data to proactively monitor and manage customer health, retention, and product adoption. Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs). Strong knowledge of the software testing / QA industry. Professional approach to customer interactions, demonstrating patience and empathy when needed. Ability to manage time efficiently in a fast-paced, dynamic environment. Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders. Proactive mindset, with the ability to work independently and remain results-oriented. Strong communication skills and the ability to build trusted, long-term relationships. Education and Experience Engineering degree preferred (Systems or Industrial Engineering). Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients. Advanced English: Strong written and verbal communication skills. Portuguese: Strong written and verbal communication skills. Working Conditions Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Must Have Engineering degree (Systems or Industrial preferred). 5+ years of experience in Customer Success or QA project management with enterprise clients. Strong communication skills and ability to build long-term customer relationships. Advanced English & Portuguese proficiency (written and verbal). Nice to Have Experience with QA, testing, or test automation solutions. Familiarity with ERP, Cloud, or DevOps environments. Understanding of application development processes. What's great in this job? Great team of smart people, in a friendly and results driven culture. An experienced mentor at the executive level who sees the value in your constant effort and supports your initiatives. An expanding industry with billions in valuation with a unique opportunity to be the pioneer in the country. Attractive incentive programs that can drive performance and achieve sales targets. Lot of collaboration between different departments, such as marketing, pre-sales and customer service, that lead to a more cohesive and effective sales effort. Medellín, Colombia is the preferable place of living for this position. #J-18808-Ljbffr
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Customer Success Specialist
hace 1 día
Medellín, Antioquia, Colombia LinkIT LATAM A tiempo completoLinKIT LATAM, consultora de desarrollo de negocios en Latinoamérica, busca un/aCustomer Success Specialistpara uno de sus clientes:líder global en software de Quality Assurance (QA).El rol será responsable de gestionar una cartera de clientes enterprise en LATAM, asegurandosatisfacción, retención y crecimiento de cuentas. Actuará como asesor...
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Customer Success Specialist
hace 1 día
Medellín, Antioquia, Colombia LinkIT LATAM A tiempo completoMedellín,ColombiaLinKIT LATAMes una consultora de desarrollo de negocios con foco en América Latina. En nombre de nuestro cliente —empresa líder global en software deQuality Assurance (QA)— buscamos un(a)Customer Success Specialist (CSM)responsable de la gestión de clientes, asegurando su retención y el crecimiento de las cuentas...
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Senior Customer Success Specialist QA Software
hace 6 días
Medellín, Colombia LinkIT Global LLC A tiempo completoA business development consulting firm is looking for a Customer Success Specialist in Medellín, Colombia. This role requires managing customer satisfaction and retention across clients in Latin America. The ideal candidate will have over 5 years of experience in project management in the software testing industry, strong communication skills in both...
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Customer Success Specialist
hace 1 día
Medellín, Antioquia, Colombia Computrabajo A tiempo completoEmpresa red Arbor busca un/a Especialista enCustomer Successpara unirse a nuestro equipoEstamos buscando a un/a profesional dinámico/a y orientado/a al cliente que pueda ayudarnos a garantizar la satisfacción y éxito de nuestros clientes. Como Especialista en Customer Success, serás responsable de gestionar y fortalecer las relaciones con nuestros...
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Customer Service Specialist
hace 15 horas
Medellín, Colombia Customer Communicator A tiempo completo**Company Description** **Role Description** This is a full-time on-site role as a Customer Support Specialist in Edificio Forum at Cl. 7 Sur #42 - 70, El Poblado, Medellín, El Poblado, Medellín, Antioquia, Colombia. The Customer Support Specialist will be responsible for managing incoming customer messages, resolving inquiries, providing technical...
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Customer Success Engineer
hace 2 semanas
Medellín, Antioquia, Colombia Vozy A tiempo completoVozy is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.Vozy is on a mission to transform the way companies interact with customers..Own the business relationship and success outcomes for enterprise clients. You'll ensure customersachieve ROI from our voice...
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Customer Success Manager
hace 1 día
Medellín, Colombia Osigu A tiempo completoThe Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...
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Customer Success Manager
hace 1 día
Medellín, Antioquia, Colombia Arborist Marketing Pros A tiempo completoCompany DescriptionArborist Marketing Pros specializes in empowering tree care businesses with tailored marketing solutions that enhance their online visibility and customer engagement. With expertise in the unique challenges of the arborist industry, the company provides strategies in SEO, local ranking, website design, and digital advertising to help...
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Customer Success Coordinator
hace 1 día
Medellín, Antioquia, Colombia Allego A tiempo completoThis is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...
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Customer Success Coordinator
hace 1 día
Medellín, Antioquia, Colombia Allego A tiempo completoThis is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...
