Senior Customer Adoption Specialist Bilingual
hace 5 días
**Some responsibilities will be**:
- Offering world-class service to our customers.
- Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage.
- Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption.
- Analyze data, identify business performance improvement opportunities, and effectively communicate findings.
- Build successful working relationships with customers.
- Build and deliver value-driven customer presentations.
- Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability.
**The hard skills we need**:
- **5+ years of experience** in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space.
- Expertise in building client relationships, managing risks, engaging stakeholders, onboarding and training, project planning, and forecasting.
- Experience with **Salesforce, Zendesk and Data Visualisation (PowerBI) tools.**:
- Experience with project forecasting, running customer training
- Building relationships and working within a collaborative team environment is what motivates you.
- Experience with reporting and analyzing data and delivering action plans against these results.
**What we offer**:
- Hybrid work with 2 days of home office.
- Our office is located in Poblado, Medellín, next to Interplaza Mall.
- Lunch coverage on the days in the office.
- Employment type - Contrato Colombiano a Termino Indefinido.
- $8M Monthly.
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