Customer Success Consultant

hace 2 semanas

Medellín, Colombia Neostella A tiempo completo

At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Customer Success Consultant This individual excels in guiding clients to achieve their goals while maximizing the value of our products and services. High performers in this role will have the opportunity to utilize business analysis and project management skills, making this an excellent role for professionals who thrive on solving complex challenges. Experience in the legal industry is preferred, but a passion for learning and delivering exceptional results is key. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Success Consultant? Check out the details below

**Key Responsibilities**:

- Customer Success: Act as a trusted advisor, guiding customers through onboarding, design, adoption, and ongoing use of Neostella solutions.
- Business Analysis: Leverage your analytical skills to gather customer requirements, identify trends, design and build process flows, and recommend process improvements.
- Project Management: Coordinate with internal teams and customers to ensure the seamless execution of implementation projects.
- Relationship Building: Build and maintain strong relationships, ensuring clients achieve their business goals and remain satisfied.
- Problem Solving: Collaborate with customers to understand challenges, develop strategies, and deliver impactful solutions.
- Product Expertise: Develop deep knowledge of the Neostellas offerings to provide guidance, best practices, and solutions tailored to customers' needs.
- Success Planning: Collaborate with customers to define success metrics and track progress toward achieving their goals.
- Training and Enablement: Deliver training sessions and resources to help customers maximize their use of our products.
- Provide Feedback Loop: Serve as the voice of the customer by sharing insights and feedback with internal teams to enhance Neostella products and services.

**Requirements**:

- Knowledge or experience in the legal industry.
- Experience working with customers in North America
- Experience in SaaS or technology solutions.
- C1 level of English

**Benefits**

You will have Undefined Contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more

  • Customer Success

    hace 4 días

    Medellín, Colombia Q10 S.A.S A tiempo completo

    Queremos integrar a nuestro equipo de Customer Success un Customer Success Manager (CSM) con habilidad para las ventas y fidelización de clientes corporativos. BENEFICIOS - Contratación inmediata a término indefinido y directamente con la empresa. - Excelentes oportunidades de crecimiento. - Tiquetera de beneficios. - Almuerzo subsidiado por la...

  • Customer Success Manager

    hace 3 horas

    Medellín, Antioquia, Colombia Arborist Marketing Pros A tiempo completo

    Company DescriptionArborist Marketing Pros specializes in empowering tree care businesses with tailored marketing solutions that enhance their online visibility and customer engagement. With expertise in the unique challenges of the arborist industry, the company provides strategies in SEO, local ranking, website design, and digital advertising to help...

  • Customer Success Specialist

    hace 2 días

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Join Our Team as a Customer Success Specialist!** Are you passionate about helping others and providing exceptional customer service? We are looking for a dedicated Customer Success Specialist to join our team and make a difference. **Position**: Customer Success Specialist **Shift Schedule**: Monday to Friday, 8:00 am to 8:00 pm EST **Key...

  • Customer Success Specialist

    hace 6 días

    Medellín, Colombia Computrabajo A tiempo completo

    ¡Empresa red Arbor busca un/a Especialista en Customer Success para unirse a nuestro equipo!Estamos buscando a un/a profesional dinámico/a y orientado/a al cliente que pueda ayudarnos a garantizar la satisfacción y éxito de nuestros clientes. Como Especialista en Customer Success, serás responsable de gestionar y fortalecer las relaciones con nuestros...

  • Bridal Consultant

    hace 2 semanas

    Medellín, Colombia Sola Wood Flowers A tiempo completo

    Bridal Consultant - Customer Service & Sales Join to apply for the Bridal Consultant - Customer Service & Sales role at Sola Wood Flowers. Sola Wood Flowers is looking for a full‑time Bridal Consultant to join our team. The ideal candidate has a background in customer service and sales. You will be helping our customers plan their bridal florals....

  • Customer Success Coordinator

    hace 2 semanas

    Medellín, Antioquia, Colombia ALLEGO A tiempo completo

    This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...

  • Customer Success Coordinator

    hace 1 semana

    Medellín, Antioquia, Colombia Allego A tiempo completo

    This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...

  • Customer Success Coordinator

    hace 5 días

    Medellín, Antioquia, Colombia Allego A tiempo completo

    This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.Allego's Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...

  • Customer Success Lead

    hace 2 semanas

    Medellín, Colombia The Alvi Group A tiempo completo

    **Customer Success Lead - Medellín** We’re seeking a proactive, client-focused professional to nurture and grow relationships with our customers from our Medellín office. This role focuses on ensuring client satisfaction, facilitating smooth onboarding, and supporting long-term success through consistent communication and personalized assistance. **Key...

  • Customer Success Coordinator

    hace 7 días

    Medellín, Colombia Allego A tiempo completo

    This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...