Customer Success Associate

Note: To be eligible for this role, you must be available to work across multiple U.S. time zones. You must be based in Medellin Colombia and able to work from our office 3 days per week.

About Deckard Technologies

Deckard Technologies is a GovTech data company helping local governments address residential property-related challenges with a focus on compliance and tax collection. Founded in 2018, we operate globally with offices in the U.S., Colombia and Australia.

Trusted by over 400 jurisdictions worldwide, our scalable, cost-effective products leverage patented processes and combine best-in-class data collection with intuitive, AI-powered solutions, transforming how local governments monitor and manage properties.

Joining us means you'll be working with a diverse group of inspiring people - from industry experts to extraordinary tech and data operations teams through to innovative product leaders - in a down to earth and supportive culture.

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About the role

We are looking for a motivated and detail-oriented Customer Success Representative to support our growing base of small government clients. This is a junior-level role ideal for someone with a strong service mindset, clear communication skills, and a commitment to helping customers get the most value from our platform.

You will be responsible for managing a designated segment of municipal accounts, ensuring they are onboarded effectively, supported regularly, and positioned for successful renewal. You will work closely with our U.S.-based Customer Success team and will be expected to manage multiple accounts, maintain high-touch engagement, and proactively solve customer needs.

What You'll Do

• Act as the main point of contact for a portfolio of small local government clients
• Guide new clients through the onboarding process and product setup
• Support ongoing product engagement and usage to help customers achieve their goals
• Monitor customer health and proactively address issues or concerns working closely with Customer Support
• Respond to client questions and coordinate with internal teams for escalations
• Assist with account renewals and customer success reporting
• Maintain accurate client records and update systems with key account information

To be successful in the role you will need:

• Minimum 5 years of work experience
• Excellent verbal and written English skills
• Experience working with U.S.-based clients is a plus
• Proven ability to manage multiple priorities and client needs simultaneously
• Strong project management skills and comfort working with deadlines across cross-functional teams
• Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate customers effectively; includes experience in doing live technical and product demos in person and/or on Zoom / Teams.
• Good understanding of client success metrics and KPI management.
• Data-driven mindset with understanding of analytical skills and ability to
• manage CRMs (Hubspot, Salesforce)
• Bonus: An understanding of short-term rental compliance, taxation and/or municipal operations is a bonus but not required.

Compensation

• Competitive base Salary plus upsell commission

Benefits

• Remote/hybrid work in Medellin Colombia
• Supportive and family-friendly work environment with flexible hours
• A range of health and wellness benefits include EAP.

If you're interested in a role but don't meet 100% of the requirements listed, we encourage you to apply anyway. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.