Institutional Customer Service Manager
hace 2 semanas
The Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients. **Responsibilities**: - Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis) - Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc. - Provide solutions and influence decisions with potential for broader organizational impact - Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact - Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels - Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact - Lead or support special projects and/or task forces and negotiate with external parties, as needed - Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives **Qualifications**: - 5-8 years of previous experience in call center management preferred - Previous experience in financial services preferred - Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision - Demonstrated ability to lead teams to deliver results - Ability foster a work environment of coaching, feedback and open communication - Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction - Demonstrated organizational and problem-solving skills - Able to work successfully in a high-pressure environment and closely with peer group **Education**: - Bachelor's degree/University degree or equivalent experience English proficiency is required Certificated experience handling customer service teams - minimum required 3 years. - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Customer Service Manager
hace 2 semanas
Bogota, Colombia Udalenno A tiempo completoWe are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this point...
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Institutional Market Analyst
hace 4 días
Bogota, Colombia IQVIA A tiempo completoJoin our teams as an **Institutional Market Analyst **who, according to the growing demand for solutions for the institutional market, works in the need to strengthen the technical evaluation of variables associated with medications, in order to offer solid solutions, with a focus on customer service. **The main functions you will be in charge of are**: -...
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E-commerce Customer Service Manager
hace 2 semanas
Bogota, Colombia TLNT A tiempo completoA leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned **E-commerce Customer Service Manager** to lead their customer service team and ensure that every interaction with the brand exceeds expectations. As the **E-commerce Customer Service Manager, **you...
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Customer Service Analyst
hace 3 días
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
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Program Administrator
hace 4 días
Bogota, Colombia Citi A tiempo completoTrilingual (PORT-ENGL-SPA) Customer Service Representative. The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients. **Responsibilities**: - Make evaluative judgements based on the analysis of factual information **Qualifications**: - Previous relevant experience in call center...
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Customer Service and Technical Support
hace 3 días
Bogota, Colombia Citi A tiempo completo**Job Description**: Trilingual (PORT-ENGL-SPA) Customer Service Representative. The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients. **Responsibilities**: - Make evaluative judgements based on the analysis of factual information **Qualifications**: - Previous relevant experience...
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Customer Service Analyst 2
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
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Technical Account Manager
hace 7 días
Bogota, Colombia Radware Bot Manager A tiempo completoTechnical Account Manager - (2400001S) The Technical Account Manager will be responsible for the customers in North America and their activities related to the managed services. The technical account manager will represent the customer inside Radware and will act as the focal point and escalation manager. This position will work in front of customers to...
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Customer Service Supervisor
hace 2 semanas
Bogota, Colombia DSolutions A tiempo completoThe Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...
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Coordinator, Customer Service
hace 2 semanas
Bogota, Colombia Merit Medical Systems Inc. A tiempo completoWork Shift: DAY Work Schedule: Why Merit? At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS...
