Customer Service and Technical Support

Who we are We are a worldwide market-leading provider of financial services for merchants doing business with international travellers. Our network contains 270,000 merchants worldwide in 40 countries offering services to more than 30,000 travellers every day. Global Blue introduced the concept of Tax Free Shopping and now offers a wide range of services...

**_Responsibilities: - ** - Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. - Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. - Provide software service, post - sales or service delivery support for local accounts on standard systems. -...

**Job Duties**: - Provide first-level supervision to a group of Level 1 and Level 2 support engineers, managing workload, response, resolution, and quality. - Monitor and manage support engineer queues and escalate issues as necessary. - Ensure SLA´s are honored and premium support accounts are managed properly. - Perform case reviews and provide 1:1...

Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...

Sutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1** typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on NetApp hardware to assist Customer with problem isolation and resolution. We are a...

Company Description Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online. Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth. Job...

Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard - Responsible for overall satisfaction of these business customers through knowledge of their business and products - Builds long-term customer relationships and ensures timely response and resolution of issues - The applicant will be...

Johnson Controls is looking for a Technical Support Specialist to join our service desk team in Bogota (Colombia). The role is to provide support for our clients in Access Control products and Electronic Security (alarms systems, CCTV). Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career...

Technical Analyst 3-Support-220002WB **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** IT Senior Support Engineer Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, help customers solve technical issues...

Technical Support Engineer - Switching (Barranquilla - COL) **About the Position** **Additional Responsibilities**: Become the technical lead and handle high priority issues for small subset of top Juniper Networks customers on specific Juniper Networks products(s) (M-Series, T-Series, MX-Series routers, and EX-Series of Ethernet Switches) - Build...