Technical Support Analyst

Remote, Colombia

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-Time, Technical Support Analyst I at CSG.

Who will love this job
- A hybrid - you excel when you can choose your work style - remote, in-office, or a combination of both
- A creator - you realize concepts processes while considering market, business, and strategy factors
- An analyzer - you enjoy making sense of data, finding resolutions to make meaningful recommendations
- A thinker - you take advantage of resources and implement ideas in new ways to find solutions
- A collaborator - you love to work on projects that have functional workflows

What you'll do
- You will report to Services Management Senior Manager to help build requirements and solutions that satisfy internal and external customer needs by providing support to help them achieve their goals
- you will provide Level 1 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
- you will handling all customer issues including troubleshooting and providing feedback to the customer.
- Work in a rotative shift, covering mostly weekends shifts.
- Analyze configuration changes for accuracy and then submit those changes to the production environment in addition to conducting analysis and training on configuration issues
- Use CSG product knowledge and best practices to guide in the implementation, support, and maximization of their CSG product portfolio

You should have
- Associates or bachelor's degree in, Engineering in Information Technology; Computer Science related field, or equivalent experience
- 1 or more years of experience with Basic troubleshooting, bug fixes and level 1 support.
- Experience with Linux and SQL Server
- Experience working in the IT industry, Telecommunications products and intermediation.
- Proficient in English in a business environment

Perks & Benefits
- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement

Our Story

For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our

locations

worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

LI-Remote

Location(s):
CO.Bogota.Office