Junior Technical Support Analyst temp

68870BR

Technology & Engineering

Operations & Technology

**Responsibilities**

As the JR Technical Support Analyst, you will be the onsite Client Services, technical support person. You will provide desktop support as well as enterprise systems engagement support. You will be responsible for providing assistance to the client and the local technical support analyst.

**Qualifications/Requirements**

This is a 12 months temporary position

KEY RESPONSIBILITIES
- Perform break-fix/end-user desktop support to users
- Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
- Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
- Provide on-the-spot training to end users on all system related needs.
- Provide Production support as needed, engage Avid support as needed
- Document technology requirements and consult with Technical analyst and leadership on solutions available.
- Perform other duties as assigned.

REQUIRED QUALIFICATIONS
- Undergraduate degree in a computer science or related field and/or equivalent work experience, required.
- Minimum five (1) years/IS&T Desktop and PC Support experience working in large corporate environment
- Must have extensive Apple software/hardware experience or be ACMT or ACSA certified
- Must be available on-call for weekends and 24/7 as necessary
- Basic Experience with current technology includes:

- Windows 10/7, Apple OSX desktop platforms
- MS Office Suite - Office 365 and Exchange Online for both MAC and PC
- Desktop and Laptop security encryption for Mac and PC.
- Active Directory Management
- ServiceNow or Ticketing Software experience.
- Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
- Demonstrate strong customer service attitude and demeanor
- Ability to work within established standards and guidelines
- Outstanding analytical/troubleshooting skills
- Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
- Excellent team player
- Professional attitude in all interactions

DESIRED QUALIFICATIONS
- Bi-lingual (Spanish / English) Preferred.

**Sub-Business**

Global Media Operations

**Career Level**

Entry-Level

**City**

Bogota

**State/Province**

**Country**

Colombia

**About Us**

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

**Notices**

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.