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Support Bar Analyst

hace 3 semanas

Colombia dunnhumby A tiempo completo

**Most companies try to meet expectations, dunnhumby exists to defy them.** Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience - then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.

**We're looking for a Support Bar Analyst who expects more from their career and **act as a single point of contact for all internal IT related user/customer queries/issues. Providing 1st and 2nd line technical support for MS suite of products, PCs, laptops, mobile devices, printers, AV and telecommunication equipment. Continually create/develop knowledge to ensure end users can resolve the maximum % of calls at first line in the shortest amount of time. Be involved in the transition of new services
**What We Expect From You**
- Help develop iService functionality and extending the Request Catalogue, Knowledge and FAQs
- Ensure all calls are prioritised in order of urgency/impact to the business, allocate calls to internal teams and follow up to ensure SLA targets are achieved and the escalation process is followed at all times
- Proactively monitor Local Support, looking for potential issues and highlighting them as appropriate. Work with the team to ensure all documentation and the CMDB is kept up to date
- Manage all machine builds for new starters and current staff including laptops, desktops and mobile devices
- Take a keen interest in the Service Improvement roadmap for the Service Desk team that is consistent with both the dunnhumby and Global Support OGSM
- Provide support for local/global offices, ensuring stock is proactively managed. Attend remote site visits when required

**What you can expect from us**

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone's invited.

**Our approach to Flexible Working**

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)