Customer Service Rep Iii

hace 2 semanas

Bogotá, Colombia The Manitowoc Company A tiempo completo

Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a **Customer Service Representative III**to join our team

**This position will be responsible to support our dealers, service centers and key accounts in Colombia region through the Manitowoc systems like, GPX2, GPX3, GWX, GTL, Lotus. Proper following up for P&A requests, invoicing and quotes. Identify administrative requests, work internally with our Manitowoc support.**

If you’re up to the challenge, the reward is satisfaction... and knowing you helped build something real. Join our passionate team and help build something you can be proud of - a future filled with passion, pride, and satisfaction.

**ESSENTIAL JOB FUNCTIONS**
- Place P&A in our system and proper following up to solve customers need;
- Attend administrative requests like quotes, invoicing, parts identification;
- Follow up on orders and escalate when necessary;
- Visit dealer / customer and propose spare parts, find solutions when customer are not satisfied;
- Any other ad-hoc duties assigned from superior from time to time;
- Analyze our dealers and service centers in order to find our opportunities and create action plans.

**Job Requirements/Working Conditions**:

- Bachelor's Degree.
- Desirable English language.
- Excellent Microsoft Excel, PowerPoint and Word skills required.
- Good to have good communication, continuous improvement, adaptability, self-motivation, planning and organization, teamwork, customer focus, contributing to team success. Service attitude.

About Us

The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.

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