Customer Service Rep

hace 18 horas

Bogotá, Bogotá D.E., Colombia My Hero VA A tiempo completo US$10.200 - US$114.000 al año

Full Time 40 hr/wk role | $850 to $950 per month | PST Hours

Role

Our client is looking for a Customer Service Rep / Admin Specialist who can communicate with new clients, answer inbound calls, handle onboarding tasks, and keep operations organized. You must be proactive, detail oriented, and able to think for yourself without waiting for instructions.

When you apply, please include: A 30 second - 2 minute video introducing yourself in English and explaining why you are a great fit and how you've proactively solved problems. A link to your LinkedIn. A link to your resume. Applicants who do not include this video and these links will not be considered.

Goals and KPIs


• Process and manage new clients smoothly


• Keep the company efficient and organized


• Communicate effectively with clients and the internal team


• Take initiative, ask questions, and solve problems independently

Top Hard Skills


• GoHighLevel


• Loom


• Invoicing and basic admin tasks

Top Soft Skills


• Excellent English (C1 or C2)


• Strong communication


• Proactive problem solving


• Organized with high attention to detail

Top Tasks


• Take 1 to 3 inbound calls per day


• Onboard new clients and send contracts


• Support students inside the coaching platform


• Send SMS messages, schedule calls, and complete miscellaneous admin tasks

Communication


• Respond within 5 to 10 minutes in Slack during working hours

Schedule


• Monday to Friday


• 9am to 5pm PST

Payment


• Wise


• Biweekly

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