Bilingual Customer Service Representative
hace 2 semanas
**Responsibilities**:
Respond to inquiries regarding orders, returns, products, and promotions.
**Resolve complaints and ensure high customer satisfaction.**
Maintain and update customer service templates to reflect brand tone and seasonal promotions.
**Collaborate with our warehouse and internal team to track and resolve order or shipping issues.**
Flag trends or issues and proactively suggest improvements.
**Qualifications**:
**Based in Colombia with excellent, fluent written English communication skills.**
1-2 years of experience in a remote customer support role in e-commerce specifically
**Familiarity with tools like Gorgias, Shopify, and Slack.**
Emotionally intelligent and skilled at de-escalating with kindness.
**Self-starter with the ability to work independently and meet deadlines.**
Willingness to work U.S. business hours.
Application Question(s):
- 1-2 years of experience in a remote customer support role in e-commerce?
- Familiarity with tools like Gorgias and Shopify?
**Language**:
- Do you speak a high level of English? (required)
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