Customer Service Representative

hace 1 semana

Medellín, Colombia VIVA Global A tiempo completo

**Remote Bilingual Receptionist - Job Description**

A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.based law firm representing injured workers.

This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You’ll be the first point of contact for clients, helping them navigate legal processes with care and professionalism.

**Job Duties**:

- Answer incoming calls through a VOIP system in both English and Spanish
- Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
- Forward calls to the appropriate departments and take accurate messages
- Schedule appointments and manage calendars
- Communicate with internal teams using Microsoft Teams and Office 365
- Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries

**Requirements**:

- Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
- Previous experience in customer service or reception (experience in a legal setting is a plus)
- Reliable high-speed internet and a dependable computer setup
- Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
- Strong sense of responsibility, punctuality, and commitment to quality work
- Empathy, professionalism, and a growth-oriented mindset
- Willingness to undergo background checks and additional screenings

**Benefits**:

- Monday to Friday schedule
- 100% remote position
- Working hours: 8 AM - 5 PM Pacific Time
- Indefinite-term contract
- Paid time off in your first year
- Internet and electricity allowance (150,000 COP/month)

**Job Type**:
Full-time

Independent Contractor

**Salary**:
2,800,000 COP/month + 150,000 COP monthly allowance for internet and electricity + All Colombian labor law benefits

**Take the Next Step**:
If you're a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you.

Resumes must be submitted in English.

**Experience**:

- customer service: 2 years (required)

**Language**:

- English (required)

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