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IT Technician Level 1/2(Soaring Towers)

hace 3 semanas

Bogotá, Colombia Contractor Staffing Source A tiempo completo

**Soaring Towers**:
**IT Technician Level 1/2**:
Are you highly organized, tech-savvy, and an exceptional communicator? Do you thrive in a dynamic environment, enjoy juggling diverse tasks, and want to make a meaningful impact? Soaring Towers is seeking a **IT Technician Level 1** and** Level 2** to join our innovative team. This flexible, client-facing role offers opportunities for growth, learning, and variety.

We are looking to hire in **Q1 2025** through **UpWork** and want a team member who blends professionalism, creativity, and enthusiasm for new challenges.

**What You'll Do**:

- ** Calendar Management**: Keep schedules up-to-date and well-organized for the executive team.
- ** Blog Writing**: Write and publish blog posts for the website to engage our audience.
- ** Social Media Management**: Create and post engaging content across social media platforms.
- ** Client Support**: Answer client calls, create support tickets, and provide basic IT assistance.
- ** Team Scheduling**: Coordinate schedules for team members providing advanced support.
- ** Process Documentation**: Maintain and document both internal and client-specific processes.
- ** Industry Research**: Stay up-to-date on client software and relevant industry changes.
- ** Miscellaneous Office Activities**: Assist with various administrative and operational tasks as needed.
- ** Marketing & Outreach**: Help with lead generation, client follow-ups, and other marketing efforts.
- ** Account Management**: Build and maintain positive client and partner relationships.
- ** Communication**: Oversee inboxes, draft professional correspondence, and promptly respond to inquiries.
- ** Real-Time Assistance**: Provide responsive support during designated working hours.
- ** Quality Assurance**: Ensure all tasks are completed with attention to detail and efficiency.

**What We're Looking For**:

- ** Minimum of 1 year of previous experience in a tech-related role(example: IT Support, Software Developer, Systems Analyst).**:

- Proven experience in an administrative, marketing, or client support role.
- Strong organizational and time-management skills.
- Comfort with technology and a willingness to learn basic troubleshooting.
- Experience writing blog posts and managing social media accounts is a plus.
- Ability to manage multiple priorities and stay organized in a dynamic environment.
- Reliable internet connection and a quiet workspace for virtual meetings.

**Why You'll Love This Role**:

- ** Competitive Pay**: $6.00 - $8.00 per hour via UpWork, with growth opportunities.
- ** Flexible Work Hours**: Tailored to your schedule.
- ** Variety in Work**: Engage in diverse tasks, from blogging to client support and marketing.
- Be part of a **forward-thinking team** that values collaboration and innovation.
- Opportunities for **professional development** and skill expansion.