Jr. Claims Coordinator
hace 4 días
**Título del puesto**:Coordinador de Reclamos Jr. - Portugués Avanzado
**Ubicación**:Medellín
**Modalidad**:Hybrid
**Horario**:Lunes a Viernes de 7:30 a.m. a 5:00 p.m.
**Tipo de contrato**:Indefinido
**Descripción del puesto**:
Brindar soporte operativo en la gestión y seguimiento de procesos de reclamos médicos internacionales. Mantener contacto permanente con agencias, asegurados y proveedores, asegurando una atención oportuna, eficiente y empática acorde a los valores de innovación y excelencia.
**Responsabilidades principales**:
- Gestionar llamadas en **portugués avanzado**, **español conversacional** e **inglés básico/intermedio** a proveedores, agencias, agentes y asegurados.
- Envío y recepción de correos electrónicos relacionados con procesos de reclamos.
- Elaboración de reportes de información bancaria y de documentación pendiente.
- Revisión y seguimiento de casos particulares con agencias y proveedores.
- Apoyo en la depuración y conciliación de estados de cuenta.
- Participación en reuniones de servicio con agencias y equipo interno.
**Requisitos**:
- Estudios en Administración de Empresas o carreras afines finalizados o en curso.
- **Portugués avanzado**, **español conversacional** e **inglés básico/intermedio**.
- Experiência previa en atención al cliente o gestión administrativa.
- Dominio de herramientas de Microsoft Office (Word, Excel, Outlook).
- Proactividad, capacidad para trabajar bajo presión y resolución de problemas.
- Excelentes habilidades interpersonales y de comunicación, tanto oral como escrita.
- and substance-free workplace to ensure the safety and well-being of all employees.**
At ttg, **_“We believe in making a difference One Person at a Time,”_** ttg OPT
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