Head of Support

**Engaging the world’s armed groups and de facto authorities in complex situations, Geneva Call’s staff is a force for humanity, respect and hope. We employ a highly motivated and dedicated staff from diverse backgrounds and nationalities. We offer a unique working environment in a challenging field. If you’re skilled and passionate, we would like to hear from you.**

**Department**: External Relations and Support Services - Finance

**Duty Station**: Bogota, Colombia

**Contract Type**: Full-time (100%)

**Mission**:
Geneva Call is a neutral and impartial non-governmental organization dedicated to promoting respect by Armed Groups and De Facto Authorities (AGDAs) for international humanitarian norms in armed conflict and other situations of violence, in particular those related to the protection of civilians. Geneva Call focuses its efforts on banning the use of anti-personnel mines, protecting children from the effects of armed conflict, prohibiting sexual violence in armed conflict, working towards the elimination of gender discrimination, protecting civilian infrastructure, and ensuring humanitarian access.

**Role**:
Under the supervision of the country director and the technical supervision of functionals lead in HQ, the Head of Support is accountable for efficient management of all support functions: Finance, HR, IT, Donor Relations, Procurement, Administration, Logistics, Service (such as guards, drivers and cleaners). The position holder is accountable for compliance with local legislation and Geneva Call’s policies and procedures

**Work Relations**:
While the Country Director is the direct line manager of the Head of Support, S/he also reports to Head of Finance and Head of HR at HQ as technical line managers.

**Duties and Responsibilities**

**Finance**
- Lead in the development of annual country and project budgets and donor financial reports and submit to Country Director for review and approval.
- Identify and report on financial trends, working collaboratively with the CD to produce options/scenarios/corrective action plans that ensure ongoing financial stability for the Country Program.
- Oversee all financial accounting matters, including maintenance of the general ledger, balance sheet, receipts, payments, and payroll requirements.
- Oversee the cash flow requirements of the program, liaising with Geneva Call HQ to facilitate cash transfers.
- Manage the effects of exchange rate fluctuations between local and contract currencies, highlighting upcoming issues early and identifying mitigating strategies.
- Oversee the financial management of partner delivery contracts.
- Lead on audit matters.
- Manage and review the monthly accounts closing process for the program, ensuring HQ deadlines are met.
- Lead on conducting monthly BVAs for all projects in collaboration with program team and flag under/overspent to CD.

**Human Resources**
- Resolves HR matters in coordination with HR team, promoting good management practices and the code of conduct.
- Ensures compliance with Geneva Call’s code of conduct and its policies. Participates in investigations.
- Develops and manages the country HR team, in collaboration with the HR Coordinator at HQ.
- Develops management capacity at country level.
- Responsible for performance management in-country: ensures managers set objectives and complete a mid-year and year-end review with their team members. Builds capacity of managers and ensures the process is followed.
- Manages and reviews the monthly leave tracking and payroll reporting cycle for national staff to ensure that any issues are flagged and followed up on a timely basis, and payroll deadlines are met.
- Develops, monitors and reviews the national HR framework to ensure compliance with local legislation, based on legal advice.
- Responsible for duty of care in country, in close collaboration with the global focal point at HQ.
- Ensures completeness of the staff database on a monthly basis.
- Ensures a smooth joiner
- and leavers process, in alignment with the global process.
- Participates to the monthly HR global connects.
- Implements new policies and processes, in collaboration with HQ.
- Engages in annual HR projects and priorities, in collaboration with HR function at HQ

**Donor Relations**
- Ensures organizational policies, procedures, and practices align with donor requirements, including grant agreements, reporting standards, and regulatory guidelines.
- Oversees the preparation and submission of timely, accurate, and comprehensive donor financial reports, including financial statements.
- Facilitates donor audits and implement mechanisms to identify, assess, and mitigate risks related to donor compliance, safeguarding the organization’s credibility and funding continuity.
- Provides guidance and training to internal teams on donor compliance requirements, ensuring consistent adherence across departments and project cycles.

**Procurement**
- Ensures that procurement actions are carried