Customer Service Supervisor

hace 1 semana

Bogota, Colombia Optum A tiempo completo

At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm**

**Responsibilities**:

- Coordinates, supervise and act as responsible for the daily, weekly, and monthly activities of the team members.
- Establish priorities for the team to ensure accomplishment of tasks and performance objectives such as quality, adherence, turnaround times, and error correction.
- Coordinate work activities with other supervisors, managers, departments, etc.
- Identify and resolve operational problems using defined processes, experience, and judgment.
- Provide coaching and feedback to team members including formal corrective action.
- Conduct annual performance reviews for team members.
- Perform all other duties inherent to his/her position and/or as assigned by his/her immediate manager.

**Required Skills**:

- 2+ years of experience working in a call center and/or transaction site (Applies only for External applicants)
- Experience as a call center supervisor managing work teams
- Knowledge in the health sector, telemarketing, sales (preferred)
- Advanced MS Office skills
- Fundamentals in UHOne are required (Applies only for Internal applicants)

**Keywords**:UHOne, Customer Service Supervisor, BPO, Call center, Bogota, Colombia.

  • Customer Service Supervisor

    hace 1 semana

    Bogota, Colombia DSolutions A tiempo completo

    The Customer Service Supervisor is focused on providing exceptional direction to the department and effective solutions to any issue, being a support, directing, training and conducting an excellent performance. Also, It's important giving results, reviewing stadistics and showing an evident improving of the whole team. Monthly Bonus Opportunities 3.5M...

  • Customer Service Supervisor

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    _At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than...

  • Customer Service Specialist

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Description - External At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point...

  • Customer Service Representative

    hace 2 días

    Bogota, Colombia WindshieldHUB, LLC A tiempo completo

    **About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...

  • Customer Service Specialist

    hace 1 semana

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...

  • Customer Service Specialist

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Jr. Specialist is a point of contact for...

  • Customer Service Specialist

    hace 1 semana

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    _At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Customer Service Specialist

    hace 2 semanas

    Bogota, Colombia Johnson & Johnson A tiempo completo

    Description - External At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **CUSTOMER SERVICE SPECIALIST (BUSINESS iNTELLIGENCE) **to be located in Bogota. **Purpose** The Business...

  • Especialista Jr Customer Service

    hace 1 semana

    Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo

    _At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Senior Customer Service Supervisor

    hace 1 semana

    Bogota, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2061870 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional...