Customer Service Specialist

hace 7 días

Bogota, Colombia Johnson & Johnson A tiempo completo

At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.

We are hiring the best talent for **Customer Service Specialist **to be located in Bogota.

**Purpose**

The Customer Service Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

**Key Responsibilities**

Responsible for order management activities including:

- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support customer inquiries for new and existing orders

Responsible for invoice management activities including:

- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to escalate and find solutions
- Contact customer with the final solution

Propose and participate on process improvement activities.

**Qualifications**:

- Education: Minimum of a High School, Diploma/ Bachelos degree Desirable _

**EXPERIENCE AND SKILLS**:
**REQUIRED**:

- Basic computer knowledge is required.
- Proficient in these 2 languages: Spanish (advanced required), Portuguese (advanced required)

**PREFERRED**:

- Technical skills: MS Office, SAP, CIC
- Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications
- Proficient in English

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