Customer Service Specialist
hace 2 semanas
Description - External
At Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
We are hiring the best talent for **CUSTOMER SERVICE SPECIALIST (BUSINESS iNTELLIGENCE) **to be located in Bogota.
**Purpose**
The Business Intelligence Analyst will manage the data regarding the orders; analyze the data and provide team insights to Customer Service Analysts. Individuals in this role are expected to demonstrate an understanding of J&J customer service processes, products and their interrelationship, as well the Regional Customer Service Organization. This position reports directly to a Customer Service Supervisor, and escalates issues, as needed.
**Key Responsibilities**
Manage data regarding orders, including:
- Generate reports
- Analyze data
- Provide insights to Customer Service Analysts in order to avoid issues.
- Manage CS KPIs, as OTIF, Fill Rate, Backorders, Returns, Rush Orders and Complaints
- Training and knowledge transfer to CS Analysts of the main CS routines
**Qualifications**:
- Education: Minimum of University/Bachelor’s Degree or Equivalent_
**EXPERIENCE AND SKILLS**:
**REQUIRED**:
- Knowledge in Excel (Advanced), Power BI.
- Proficient in these 2 languages: Spanish (advanced required), Portuguese advanced is a plus
- 3 years experience
**PREFERRED**:
- At least Spanish proficiency
- MS Office, SAP
**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)
**Job Function**
Operations
**Requisition ID**
2206062133W
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