Customer Service Supervisor

_At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough._
- At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives._
- In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions._
- We are in this for life._
- We are changing the trajectory of human health, YOU CAN TOO._

**We are searching the best talent for Customer Service Supervisor to be in Bogota.**

**Purpose**:

- The Customer Service Supervisor is responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing. Accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues._

**Qualifications**
You will be responsible for**:

- _People leaders are expected to uphold and model our standards for ethics and _leadership and hold their team accountable as well._
- _The CS Supervisor will monitor team efficiency and effectiveness based on predetermined organization _performance metrics, meeting business goals._
- _Investigates and resolves escalated or complex customer complaints regarding _billing, shipping delays and products._
- _Monitors order processing for accuracy._
- _Keeping documents up to date as well as ensuring knowledge transfer for CS _Specialists._
- _Identify opportunities in our processes and systems and propose solutions._
- _Participate actively in CS business meetings, sharing new ideas/strategies to leverage _our service._
- _Implements cost controls to ensure budget parameters are not exceeded._
- _Partner with Deliver to define action plans based on customer experience and post _interaction survey´s results._
- _Meet all applicable Quality & Compliance requirements (SOX//HCC/QA, etc)._
- _The CS Supervisor will be responsible for attracting, developing, and retaining CS _talent, support constant technical training, and maintain a collaboration_
- environment among CS employees._
- Qualifications and requirements:_
- Education Level_
- University/Bachelor’s Degree or Equivalent_
- Years of Experience_
- 4-6 years of relevant experience_
- Required Skills_
- _Bilingual: Spanish & Portuguese preferred_
- _Ability to make quick decisions_
- _Technical skills: SAP, Salesforce, etc_
- _Professional skills: Deal with multi-source of information; finance knowledge; leadership & influence; E2E Logistics knowledge_

**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)
**Job Function**
Operations
**Requisition ID**
2206019668W