Sr. Manager, Latam Collections

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

LI-Hybrid
Sr. Manager, LATAM Collections

Genesys Strategic Finance is seeking a talented individual to oversee LATAM Collections for one of the largest private B2B software companies headquartered in the Menlo Park, CA.

The Sr. Manager, LATAM Collections will report to the Sr. Director, Credit and Collections and will regularly interact with team management on collections strategy, planning, and operational execution. He or she will be responsible for driving collections performance on our LATAM accounts receivable portfolio.

Essential Duties/Principal Responsibilities:

- Liaise with customers and partners to ensure timely collections.
- Make sound decisions that consider customer relationship while balancing the needs of the collections team and timely receipt of payment.
- Produce and update cash forecast as requested by Sr. Director, Credit and Collections.
- Develop and implement collection strategies by leveraging industry experience, peer network and benchmarking avenues.
- Ensure adherence to Collections policies and procedures in compliance with all regulations and standards.
- Provide critical financial and operational information and make actionable recommendations on both strategy and operations.
- Manage risk and drive decrease in DSO/Past due % and measure progress in both.
- Review and establish effective action plans to mitigate collection risks.
- Prepare monthly management and productivity reports and schedules.
- Manage, drive, and track goal achievement for the team.
- Participate in strategic projects to support business goals.
- Strong communication and presentation skills.
- Evaluate existing systems/processes to reduce complexity and increase process standardization efficiency.
- Collaborate with multiple levels of management and various business segments including Finance, Sales, Sales Ops, Customer Service, Revenue, Marketing and Information Technology.
- Ability to effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
- Ensure direct collaboration with Global Regions.

Key Competencies:

- Excellent communication skills.
- Ability to speak Portuguese, Spanish, and English fluently.
- Continuous improvement mindset.
- Developing capability.
- Cross-boundary collaboration.
- Leading people and teams.
- Inspiring accountability.

Key Relationships:

- External: Customers, service providers, financial agencies.
- Internal: Finance, Global Business Services, Sales & Revenue Teams, Growth Centers.
- Qualifications: Education, Experience, Skills, Abilities, License/Certification.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.