Senior Manager, Collections Insights Reporting

Requisition ID: 223040

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

**_
Purpose_**

The Sr Manager is responsible for the timely delivery of meaningful insights for management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans

**_
Accountabilities_**
- Leads a team responsible for developing and publishing management dashboards, providing monitoring and insights to the Canada Collections leadership team to drive the effectiveness of collection efforts
- Responsible for the design and development of analyses pertaining to collections performance, identifying actionable insights to improve collection efforts and recoveries, working closely with the Senior Leadership team to drive improvements in collection strategies and action plans
- Supports strategic initiatives in Collections through deep understanding of data with the objective of maximizing recoveries and minimizing cost to collect
- Generates clear insights, analyses & presentations to stakeholders and senior management that will enable data-driven decision-making
- Interacts closely with technology, business stakeholders, & external partners to leverage and optimize on reporting synergies
- Responsible for the design/execution of key strategic Reporting and Analytics projects to ensure critical data and reporting elements are included and all business needs are met
- Leads the production of analyses using various internal/external tools and data sources to support the understanding of customer behaviour, business drivers, and financial results
- Partners with various stakeholders (eg. Technology) to improve and optimize the reporting processes
- Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impact to the bank.
- Fosters an inclusive, collaborative, and high-performance environment. Implements a people strategy that attracts, retains, develops, and motivates their team

**_
Reporting Relationships_**

**Primary Manager**:

- Director, Collections Strategy & Insights

**Direct Reports**:

- Manager, MIS x up to 4

**Shared Reports**:

- No Shared Reports

***_Education / Experience / Other Information_**
- Five years’ experience in a collections/analytics environment delivering performance insights
- Strong leadership, collaboration, and communication skills
- Experience with reporting & statistical software packages such as SAS, R, SQL, Tableau & Power BI
- Experience manipulating large and complex databases
- Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture
- Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
- University degree in Economics, Finance, Industrial Engineer, Mathematics, Computer science, or Information technology related discipline.

**_Working Conditions_**
- Work in a standard office-based environment; non-standard hours are a common occurrence with limited travel globally as required.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.