O2c Manager

**General Information**:

- Job ID
- 32423
- Location
- Bogota, Colombia
- Work Types
- Full Time
- Categories
- Internal Finance

**About TMF Group**

TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 9,100 experts and 120 offices in 85 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance and entity management services essential to global business success.

**Discover the Role**

The O2C Manager - Collections is responsible for overseeing the collections function within the Order-to-Cash process. This role focuses on ensuring timely and effective collection of receivables, reducing overdue accounts, and optimizing cash flow. It requires strong leadership, analytical skills, and a proactive approach to managing customer relationships and resolving payment issues. The manager works closely with internal stakeholders and external clients to ensure compliance with financial policies and contractual obligations.

**Key Responsibilities**
- Lead and manage the collections team, ensuring efficient execution of collection activities
- Monitor and improve key collections KPIs such as Days Sales Outstanding (DSO), aging of receivables, and collection effectiveness
- Develop and implement strategies to reduce overdue accounts and bad debt
- Collaborate with internal teams (finance, sales, legal) to resolve payment disputes and escalate issues as needed
- Maintain strong relationships with clients to facilitate timely payments and address concerns
- Ensure compliance with internal controls, accounting standards, and audit requirements related to collections
- Support automation and process improvement initiatives within the collections function

**Key Requirements**
- Minimum 5 years of experience in collections or related finance functions
- Proven track record in managing teams and improving collections performance
- Experience in working with international clients and cross-functional teams
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field
- Experience in shared services or BPO environment is a plus

**What’s in it for you?**

Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact
- You’ll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

**We’re looking forward to getting to know you