Agency & Trust Ops Manager

**Facts**:

- Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries: Panama, Colombia, Peru, Brazil and Argentina.
- Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.

**General Description**:

- Independently administer and manage LATAM Agency & Trust Operational activities end - to - end, including the process coordination with internal areas.
- Responsible to ensure the correct operational deal implementation and deal termination activities related to the Agency & Trust product.
- Responsible to ensure the correct execution of payment / transfers for Agency & Trust area if complying with A&T agreements signed by the parties thought Citi Platforms.
- Responsible to provide local regulatory reports related to Agency & Trust business required by Regulators on time.
- Responsible to ensure the correct billing process for the services provided.
- Responsible to ensure the correct Performance of the collateral obligations accordingly to contract rules (calculation, waterfall, etc.).
- Support Front & Middle Office, as well as, internal areas related to client demands or internal process for Issuer Services Ops Tampa Hub.
- Responsible to provide accurate metrics and implement controls related to all activities performed as defined by internal Policies.
- Responsible to ensure the integrity of information, tasks and obligations of contracts in the system, to control and monitor them.
- Responsible to ensure the correct use of our Issuer Services Core system as a tool for daily basis activities to be performed for all agreements.
- Lead the different projects related to Issuer Services business in order to improve process and reduce risk and manual intervention.
- Work on holidays and at different time - zones in order to provide the proper services for Issuer Services Ops Tampa Hub.
**Day-to day responsibilities**
- Contractual Obligations_
- Responsible to read, analyze, and understand the different contracts for each clients in different jurisdictions, to be able to perform the contractual obligations of the deal.
- According to the lecture of each contract, responsible to provide the necessary comments to the checklist provided (Transactional Checklist, Documentation Checklist, Deal Implementation checklist, Termination Checklist, and Accounting guideline).
- Review and approve the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.
- Review and approve the evidence of each task performed into the system or Sharedrive.
- Review and approve the day-to-day activities according to the contractual obligations for each client, using our core system as tickler.
- Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)
- Review and approve (according to the A&T contract and frequency) the commission collection letters to the clients.
- Review and approve operational deal implementation and deal termination activities related to the Agency & Trust product in Latin America.
- Accounting, Payments and Reconciliation_
- Review and approve the information of the instructions received by the client into the payment system, in order to make the distributions of funds (domestic transfers, Checks, International transfers, book to book) according to the contracts.
- Review and approve accounting entries, into the core system, according to the contract obligations.
- Responsible to have the correct record of the commissions and its monthly accrual according to the Fee Schedule of each contract.
- Responsible to have a complete and accurate control log on a daily basis, in order to ensure that all instructions received were performed.
- Responsible to have, on a daily basis, the balance of the accounts affected reconciled.
- Act as account owner of the balance sheet review in the E-recon system, with the supporting documentation.
- Administrative and Reporting_
- Responsible to provide local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries.
- Review and approve the monthly (internal) financial statements of the trust agreements.
- Review and approve metrics and controls related to all activities performed as defined by bank Policies or internal decision.
- Review and approve the reports for each Latin American Countries: a) Billing Report, b) Aging Report, c) Account balance reports, among others.
- On a daily basis, review and approve the activities performed during the day through the operational checklist of the area.
- Lead internal Projects related to Agency & Trust business.
- Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.
- Responsible to have the procedures, instructions, manuals an