Help Desk Agent Level 1 English, French and Spanish

hace 7 días


Bogota, Colombia The Functionary A tiempo completo

**Summary of the position**

Exceptional interpersonal skills, with a focus on listening and questioning skills.

ENGLISH LEVEL B2+, FRENCH AND SPANISH

A strong working knowledge of computer systems, hardware, and software.

Experience to troubleshoot and diagnosing IT issues

Experience on help desk support as L1 supporting IT related issues on Microsoft OS, Office 365, Active Directory.

Strong English comprehension and communication skills

Relieble internet and power. Experience using Ticketing Systems.

Follow all processes and troubleshooting guides as explained in the knowledge base.

Escalate the issue/problem to proper tier 2 and 3 support team members when needed

WORK AT HOME 100%

Tipo de puesto: Tiempo completo



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