Azure Help Desk Support Bilingual

hace 7 días

Bogota, Colombia Imagina Soluciones Web SAS A tiempo completo

**Imagina Software, LLC,** is a global software development and consultant company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building e-commerce/software solutions for a variety of clients in the US and Europe.

**Job Purpose**

We are looking for a **Azure **Helpdesk Technician Junior

**What We Are Looking For**
- Minimum 1 year Supporting in diferent Technologies
- Fluency in English
- Should have experience researching, analyzing, and interpreting system problems
- Bachelor's degree in computer science, information technology, or a similar field
- Excellent analytical and troubleshooting skills
- Strong customer service skills

**Task**
- Diagnosing and effectively resolving technical issues
- Talking the client through basic problem-solving processes
- Writing training manuals
- Escalating requests to appropriate tier level or supervisors as needed
- Tracking request issues and inform the user of the status
- Managing service desk knowledge base requests with documentation for future inquiries

**What we offer in return**
- **Off-the-Charts Career Growth**: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing
- **Well-being Is Top Priority**: Parental leave, paid time off, comprehensive health and medical plans
- **Real Work-Life Balance**: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level
- **Culture of Success**: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide

**Grow your career with IMAGINA and discover exciting opportunities while doing the work you love**

**Job Types**: Full-time, Part-time, Contract
Contract length: 12 months
Part-time hours: 40 per week

**Salary**: $2,000,000 - $3,500,000 per month

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Help Desk: 1 year (required)
- Azure Cloud Services: 1 year (preferred)

**Language**:

- English (required)

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