IT Help Desk Engineer

hace 2 semanas

Bogota, Colombia Spreetail A tiempo completo

We are seeking a Help Desk Engineer looking to join our team remotely and make an impact. If you are passionate about Microsoft Azure, Asset Management, and Microsoft Products, keep scrolling down.

**How you will achieve success**:

- Assist all employees with everything they need related to technology and their role within the organization.
- Our standard is time-based communication, personal interaction, and excellent customer service.
- Provide basic IT asset management, including tracking equipment through our inventory system and monitoring from onboarding to exit.
- Provide tier 1 help desk support, including troubleshooting, resolving technical issues, and escalating complex issues to tier 2 support.
- Participate in ongoing training and development to enhance technical knowledge and skills.

**What experience will help you in this role**:

- Strong technical foundation and understanding of Microsoft Windows (relevant OS's), TCPIP and basic networking/troubleshooting, Active Directory/connectivity/authentication, and Apple IOS systems and troubleshooting.
- Knowledge of security best practices and technologies.
- High school diploma and experience with technology-based learning; mentorship, college, trade school, or certifications.
- Knowledge of audio/visual technologies, including Skype for Business and/or Logitech.
- Experience working with MS Azure.

Not the role for you? Check out additional opportunities to join our team here and sign up for our Talent Community Newsletter for exclusive insights into future openings.

**What you can expect from us**:

- **The flexibility to take care of yourself.**_ _We offer a hybrid work environment for team members working from our offices, and fully remote opportunities for our Software & Tech teams to focus on results then take time off when needed. Salaried Spreetailers enjoy untracked PTO and hourly team members earn twenty PTO days per year.
- **We invest in your growth. **Our in-house Talent Development team will fuel the impact you can make in your career through leadership development workshops and one-on-one coaching.
- **We believe in celebrating your accomplishments. **Each year is a new milestone with the opportunity to receive special gifts, Spreetail Swag Store credit, or donate to a nonprofit of your choice.
- **We’ll take care of you and your family. **Spreetail will cover 100% of health insurance premiums for you and 50% for your partner and dependents included on the plan, as well as support your growing family with paid time off.
- **The opportunity to revolutionize your community.** With two Volunteer Weeks and 24 hours of paid Community Time Off every year, we encourage team members to give back and make a social impact.

Learn more about our full benefits package including parental leave, domestic partner coverage, unit appreciation rights, and more here.

**Equal Opportunity Employer**

At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.

Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

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