Agente en Tecnologia

**BILINGUAL SYSTEMS TECHNICIAN / ENGLISH / SPANISH (FULL TIME)** **Employment Type**: Full Time. 7am - 4pm. 40 hrs/week. Monday - Friday. Indefinite term contract. Weekends off. Location: Bogotá. Salary Range: $2’400.000 - $2,500.000 **Vacancy Summary**: The systems technician will provide **PROFESSOR X** systems and network support. Must be qualified and experienced to manage your data. Must speak English B2+ and have experience of IT support or Help Desk. - Solve damage/fix problems and provide user support to a growing user base. - Provide first level support and troubleshoot issues with hardware, software, networks and mobile devices. - Respond quickly and efficiently to support tickets and document changes and fixes in appropriate tickets. - Provide training to users on office technologies. - Manage the configuration and deployment of new computers and mobile devices with Microsoft Intune Autopilot. - Manage the provisioning of Azure Active Directory accounts. - Support change requests in Office 365. - Microsoft Administration and Networking experience. - Document daily processes, procedures, and technical issues. - Work with limited supervision and prioritize tasks. - Escalate significant issues encountered with the IT infrastructure to other team members and help provide a solution. **Qualifications**: - Ability to manage time, priorities, and tasks. - Interpersonal skills to interact with users and team members. - Able to independently analyze and troubleshoot technical problems. - Advanced knowledge of TCP/IP networking, subnetting, VLANS, NGFW, computer hardware and peripherals. - Experience with Android and iOS-based cell phones and tablets. - Experience with Exchange, OneDrive, and SharePoint administration. - Ability to troubleshoot technical issues remotely. **About Professor X**: Our vision is to become the most recognized bilingual staffing firm among doctors and lawyers based in the United States, employing 1,000 people in Colombia by 2026. Our mission is to help U.S.based doctors and lawyers hire hard-working, motivated staff in Colombia to increase productivity and save money. We provide qualified personnel for U.S. companies. We help them achieve their business goals by providing them with hard-working, motivated, disciplined, and bilingual staff in Colombia. **Why Professor X**: We have an excellent work environment where everyone is friendly. We offer competitive pay. We work only 40 hours per week Monday through Friday. Your English will improve by working with us. We value our team members and their opinions. We will grow and you can be part of that growth. We want to make Colombia known for its hardworking, motivated, and bilingual workforce. **Performance Objectives**: - Ensure that all responsibilities are fully executed with the utmost attention to detail, efficiency and within deadlines. - Provide professional and polite communication. - Carry out requested designs. - Organize Documents. - Handle sensitive information in a confidential manner. Key Skills **Competencies**: - Proficient in Microsoft Office. - Excellent time management and multitasking skills prioritizing work. - Collaborative Skills: Analytical mind, initiative, team oriented, clear communication. - Attention to detail and problem - solving skills. - Excellent writing and verbal communication skills. - Display a positive "I can always do it” attitude. - Ability to establish and maintain effective working relationships with colleagues, clients and the general public. - Ability to work independently with mínimal supervision. **Education & Experience**: - Must have B2 or higher level of English (Bilingual Person). - High school education is required. - A technical and college education is preferred. - No experience is required. We offer paid training. **Physical Requirements**: Prolonged periods sitting at desk and working on computer. **Benefits**: - We offer paid training. - Weekends off. - 40 hours of work Monday through Friday. - Opportunity to grow within the company. - Salary increase by your performance. - Paid day off (PTO). Currently, we give +21 PTO days each year. - EPS, Pension, Severance, Bonus and Family Compensation Fund. Tipo de puesto: Tiempo completo, Indefinido Salario: $2.400.000 - $2.500.000 al mes