Service Delivery Director-bilingual

hace 2 semanas

Barranquilla, Colombia America At Work A tiempo completo

Are you tired of not having your recommendations and suggestions implemented? Do you feel that you are not part of the team that is driving business forward? Have your personal and professional growth curve started to flatten out? If the answer is yes to any of these questions, maybe is time to look for a better career, not just another job. If you have at least 5+ years of BPO senior leadership experience overseeing US Customer Service campaigns (minimum of 300 headcount) and want to be part of a strong team, let’s talk

**THE SKILLS SET NEEDED**:

- At least 5+ years of BPO experience overseeing **US Customer Service **campaigns/accounts required.
- At least 5+ years of BPO management experience, majority of which should be at the Director level, with Operations Managers reporting into them required.
- Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements required.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues required.
- Ability to effectively coach, mentor and develop front-line leaders required.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner required.
- Minimum B2 English level required (C1 preferred).
- Banking experience preferred

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