Bilingual Customer Support Representative

hace 24 horas

Bogotá, Colombia Agile A tiempo completo

Position Overview

Key Responsibilities:

- Conduct high-volume outbound calls to prospective customers.
- Effectively introduce products, services, or campaigns.
- Handle objections and provide compelling responses to generate interest and secure engagements.
- Maintain accurate records of call outcomes, updates, and follow-ups in the CRM system.
- Meet or exceed daily, weekly, and monthly call and performance quotas.
- Build rapport with prospects and ensure a positive brand experience.
- Collaborate with team members and managers to refine strategies and enhance call effectiveness.
- Continuously update knowledge of company products, services, and target audience.
- Efficiently manage time to maintain consistent productivity throughout shifts.
- Telemarketing/Call Center Representatives
- Experience in BPO or customer service industries with outbound sales or appointment-setting tasks.
- Familiarity with call scripts, rebuttals, and call handling best practices.
- Lead Generation Specialists
- Background in identifying and qualifying leads for sales teams.
- Experience using lead databases and prospecting strategies.
- Sales Representatives (Inside/Outside Sales)
- Proven track record in outbound sales and meeting quotas.
- Experience in upselling, cross-selling, and negotiating with potential customers.
- Account Executives or Business Development Representatives
- Strong background in outbound outreach and building client relationships.
- Experience in B2B or B2C sales environments.
- Customer Support Professionals with Sales Exposure
- Customer service experience with upselling or retention responsibilities.
- Experience handling objections and resolving issues while promoting products.

**Requirements**:
Must-Haves:

- Outbound Calling Experience
- Excellent Communication Skills
- CRM and Data Entry Proficiency
- Experience using CRM tools (e.g., Salesforce, HubSpot) to track and document interactions accurately.
- Strong attention to detail to ensure accurate record-keeping and follow-ups.

Nice-to-Haves:

- Experience in Sales, Lead Generation, or Appointment Setting
- Industry Knowledge
- Tech-Savviness and Negotiation Skills

Why Join Peak Support?
- Work From Home: Enjoy the flexibility of remote work while being part of an established organization.
- Growth Opportunities: Work with high-growth companies and gain exposure to dynamic industries.
- Supportive Culture: Join a diverse, equitable, and inclusive team that values collaboration and professional development.

Note: This is a temporary, full-time position with a Monday-Friday schedule in Pacific Time.

If you have the skills, experience, and drive to excel in an outbound customer service role, we’d love to hear from you

**Job Types**: Full-time, Temporary, Contract
Contract length: 3 months

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