Spanish Bilingual Customer Support Representative

hace 3 días

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo $1.500.000 - $3.000.000 al año

This is a remote position.

Bilingual Customer Support Representative – Insurance Services | Remote | Immediate Start

Role Name: Bilingual Customer Support Representative

Schedule: 40 hours per week; Monday through Friday, 8:30 AM to 5:30 PM Eastern Time with one hour of unpaid break

Client Timezone: Eastern Time

You'll be the primary point of contact for a diverse client base, where 70% of interactions happen in Spanish. This role puts you at the center of customer relationships, ensuring every caller receives professional, accurate service while supporting the agency's daily operations. You'll work with established processes and templates, making an immediate impact on customer satisfaction while building valuable insurance industry experience in a supportive remote environment.

Responsibilities:

  • Handle incoming calls and provide professional customer service in both Spanish and English

  • Take detailed, accurate messages and verify customer information using proper protocols

  • Process certificates of insurance requests using established templates and procedures

  • Perform data entry tasks related to customer accounts and insurance documentation

  • Follow established scripts and quality standards for consistent service delivery

  • Double-check all customer details for accuracy, including phone numbers and contact information

  • Route customer inquiries appropriately within the agency structure

  • Support administrative tasks related to insurance operations and client management

Requirements

  • Fluent bilingual communication skills in Spanish and English (required)

  • Professional phone manner with strong customer service orientation

  • Attention to detail for accurate data entry and message documentation

  • Ability to work independently in a remote environment with reliable internet

  • Bonus if you have call center experience or familiarity with phonetic alphabet

  • It helps if you're comfortable learning VoIP software and cloud-based systems

​
Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
ZR_29451_JOB

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