Customer Support Representative

hace 4 días

Bogotá, Colombia Easygo Gaming A tiempo completo

As a **Customer Support Representative,**you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.

**Your Squad**:
Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team We're big on collaboration, celebrating wins, and helping each other grows.

**Our Story**:
We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

**Role and Responsibilities**
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
- Respond to customer inquiries in both English and Spanish either/Portuguese//, with fluency in both languages
- Keep up-to-date with product information and company policies to accurately assist customers
- Maintain customer data and communicate effectively with internal teams as needed
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
- Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days

**Work experience and skills**
- Excellent communication skills, both written and verbal, in both English and Spanish
- Prior experience in a customer service role (face-to-face, online or phone-based)
- Availability to work on a 24/7 rotating roster
- Ability to work efficiently and effectively in a fast-paced environment.
- Familiarity with the crypto and online betting industry
- Previously worked in sports betting or online casino
- Previous experience working with Slack, G-Suite,

**Personal qualities and behavioral traits**
- Excellent communication and written skills
- Ability to take initiative
- Customer and solution focused
- Ability to multi-task
- Ability to work effectively without supervision
- Strong problem-solving and customer service skills

**Relationships**
- Team leader and other specialist Customer Support roles who will support you day to day
- Payments providers and internal payments coordinator/team
- Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including but not limited too
- KYC team
- Fraud and AML
- Tech Support

**Benefits**:
**Some of the perks of working for us**:

- Flexible working hours.
- Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).
- Annual training and development budget, and we have many many more initiatives

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