Smb Sales Representative

hace 2 días

Medellín, Colombia Roca Alliances S.A A tiempo completo

**Job Opportunity: SMB Sales Representative**:
**Location**: Colombia
**Department**: Sales
**Reports To**: Director of SMB Sales

**Overview**:
**Roca Alliances** is seeking a driven, customer-focused **SMB Sales Representative** to manage, retain, and grow a portfolio of small and mid-sized business customers across **North America**.

This role is ideal for someone who thrives in a fast-paced sales environment, enjoys managing high-volume inbound demand, and excels at identifying expansion opportunities within existing accounts. You’ll play a key role in renewals, pricing discussions, and revenue growth while delivering an exceptional customer experience.

**Key Responsibilities**:
**Inbound Demand Management**:

- Serve as the first point of contact for inbound inquiries from SMB sales and labeling prospects and customers.

- Respond to requests related to product information, pricing, licensing, upgrades, and service needs.

- Manage a high-velocity inbound lead queue while maintaining fast response times and high customer satisfaction.

**Renewals & Price Management**:

- Own the end-to-end renewals process for SMB customers, ensuring timely and accurate contract renewals.

- Communicate and execute annual price increases and pricing adjustments in alignment with company guidelines.

- Maintain accurate renewal forecasting and reporting using CRM tools.

**Expansion & Revenue Growth**:

- Identify and drive upsell and cross-sell opportunities within the SMB customer base (labels, software modules, hardware, services, etc.).

- Conduct account reviews to understand customer needs and recommend value-added solutions.

- Consistently meet or exceed monthly and quarterly revenue targets.

**Customer Relationship Management**:

- Build strong, trust-based relationships to drive long-term retention and customer satisfaction.

- Collaborate closely with Customer Support, Customer Success, and Operations teams to resolve customer issues efficiently.

- Maintain accurate and up-to-date account records in CRM systems (Salesforce or similar).

- **️ Process & Performance Excellence**

- Contribute to continuous improvement of SMB sales processes, including lead routing, pricing consistency, templates, and forecasting.

- Share customer insights, trends, and competitive feedback with Product and Marketing teams.

- Stay informed on product capabilities, updates, and pricing strategies.

**Qualifications**:
** Required**:

- 2-4+ years of experience in SMB sales, inside sales, or account management
- (SaaS, retail technology, or hardware/software sales preferred)_

- Proven success managing renewals and expansion opportunities in a high-volume sales environment.

- Strong written and verbal communication skills with the ability to explain technical concepts clearly.

- Experience following a structured sales process and working with CRM tools (Salesforce preferred).

- Excellent time management and organizational skills.

- **Preferred**

- Experience selling hardware, labeling solutions, or store-operations technology.

- Familiarity with retail back-of-house workflows or independent retail environments.

- Confidence discussing pricing adjustments and negotiating renewals with SMB customers.

- Bilingual (English/Spanish or English/French) is a plus.

**Benefits**:

- **Competitive salary**

- **Private medical insurance**

- **Growth and career development opportunities**

- **Collaborative and supportive work culture

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