SMB Sales Representative
hace 7 días
2 days ago Be among the first 25 applicants We're seeking a driven and customer-focused SMB Sales Representative to manage, retain, and grow our small-market customer segment across North America. This role is responsible for handling inbound demand, driving successful renewals, implementing price adjustments, and expanding Upshop’s footprint within existing SMB accounts. The ideal candidate thrives in a fast-paced environment, excels at managing a high volume of customer interactions, and is adept at identifying opportunities that enhance customer value while contributing to Upshop’s revenue growth. Key Responsibilities Inbound Demand Management Serve as the first point of contact for inbound inquiries from SMB Scales & Labeling prospects and customers. Qualify and respond to requests related to product information, pricing, licensing, upgrades, and service needs. Prioritize and manage a high-velocity queue of inbound leads to ensure fast response time and an excellent customer experience. Own the renewals process for SMB Scales & Labeling customers, ensuring contracts are renewed on time and with accurate terms. Communicate and execute annual price increases and adjustments in alignment with Upshop policies. Maintain accurate renewal forecasting and reporting using CRM tools. Expansion & Revenue Growth Identify and pursue upsell and cross-sell opportunities within the SMB customer base (additional labels, software modules, scales, services, etc.). Conduct account reviews to understand customer needs and recommend value-add product enhancements. Drive expansion sales to meet or exceed monthly and quarterly revenue quotas. Customer Relationship Management Build strong, trust-based relationships with SMB customers to encourage long-term retention and satisfaction. Partner with Customer Support, Customer Success, and Operations teams to ensure customer issues are resolved quickly and successfully. Maintain comprehensive, accurate account records in CRM (Salesforce or similar). Process & Performance Excellence Contribute to process improvements that optimize the SMB sales engine, including lead routing, sales templates, pricing consistency, and forecasting discipline. Provide feedback and insights to Product and Marketing teams on customer trends, competitive dynamics, and feature requests. Stay informed on all Upshop Scales & Labeling product capabilities, updates, and pricing strategies. Qualifications 2–4+ years of experience in SMB sales, inside sales, or account management (preferably in SaaS, retail technology, or hardware/software sales). Demonstrated success in managing renewals and expansion opportunities in a high-volume sales environment. Strong communication skills, both written and verbal, with the ability to simplify technical concepts for SMB buyers. Experience running a structured sales process and using CRM tools (Salesforce preferred). Seniority level Not Applicable Employment type Full-time Job function Business Consulting and Services Rionegro, Antioquia, Colombia #J-18808-Ljbffr
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Smb Sales Representative
hace 3 días
Medellín, Colombia Roca Alliances S.A A tiempo completo**Job Opportunity: SMB Sales Representative**: **Location**: Colombia **Department**: Sales **Reports To**: Director of SMB Sales **Overview**: **Roca Alliances** is seeking a driven, customer-focused **SMB Sales Representative** to manage, retain, and grow a portfolio of small and mid-sized business customers across **North America**. This role is ideal...
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SMB Sales Representative
hace 1 semana
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completoJob Opportunity: SMB Sales RepresentativeLocation: ColombiaDepartment: SalesReports To: Director of SMB SalesOverviewRoca Alliances is seeking a driven, customer-focused SMB Sales Representative to manage, retain, and grow a portfolio of small and mid-sized business customers across North America.This role is ideal for someone who thrives in a fast-paced...
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Smb Sales Representative
hace 5 días
Medellín, Antioquia, Colombia Roca Alliances S.A A tiempo completoJob Opportunity: SMB Sales Representative Location: Colombia Department: Sales Reports To: Director of SMB Sales OverviewRoca Alliances is seeking a driven, customer-focused SMB Sales Representative to manage, retain, and grow a portfolio of small and mid-sized business customers across North America.This role is ideal for someone who thrives in a fast-paced...
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SMB Sales Representative
hace 1 semana
Medellín, Antioquia, Colombia Roca Alliances A tiempo completoOverview - Onsite MedellínWe're seeking a driven and customer-focusedSMB Sales Representativeto manage, retain, and grow our small-market customer segment across North America. This role is responsible for handling inbound demand, driving successful renewals, implementing price adjustments, and expanding Upshop's footprint within existing SMB accounts.The...
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SMB Sales
hace 7 días
Medellín, Colombia Roca Alliances A tiempo completoA dynamic sales organization in Medellín seeks a motivated SMB Sales Representative to manage small-market customer relationships across North America. The role focuses on handling inbound inquiries, managing renewals, and driving revenue growth through upselling. Ideal candidates have 2-4 years of sales experience, are skilled communicators, and thrive in...
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SMB Sales Specialist: Drive Renewals
hace 7 días
Medellín, Colombia Roca Alliances S.A A tiempo completoA dynamic sales organization is seeking a motivated SMB Sales Representative in Medellín, Colombia. In this role, you will manage and grow a portfolio of small to mid-sized business customers across North America. You will be responsible for inbound inquiries, renewals, and driving revenue growth. The ideal candidate will have 2-4 years of experience in...
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Business Development Representative
hace 42 minutos
Medellín, Colombia Roca Alliances A tiempo completoWe are looking for a Business Development Representative (BDR) to support our sales team by generating new business opportunities and building strong relationships with potential customers. This role plays a key part in the early stages of the sales process and directly contributes to company growth. Key Responsibilities Identify and research potential...
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Sales Representative
hace 6 días
Medellín, Colombia Sofia Health A tiempo completo**Job description** Applications will only be accepted in our system - **About Us**: Sofia Health is a fast-growing marketplace dedicated to connecting clients with wellness providers across various disciplines. Our mission is to make health and wellness services accessible and engaging for everyone. The Sofia Unfiltered podcast is our platform to highlight...
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Sales Representative
hace 5 días
Medellín, Colombia SD Solutions A tiempo completoAs one of our Sales Development Representative, you’ll be joining our established sales team to help support our continued growth in the Fintech space. Our Sales Development Representatives are responsible for identifying and connecting with prospects via outbound channels and inbound marketing channels, speaking with decision-makers, and discovering their...
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Business Development Representative
hace 5 días
Medellín, Antioquia, Colombia Roca Alliances A tiempo completoRole OverviewOnsite Position in MedellínWe are looking for a Business Development Representative (BDR) to support our sales team bygenerating new business opportunities and building strong relationships with potential customers.This role plays a key part in the early stages of the sales process and directly contributes tocompany growth.Key...
