IT Production Coordinator

IT PRODUCTION COORDINATOR (JOB NUMBER: IT000251)

**About BNP Paribas**:
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 74 countries, with more than 192,000 employees, including more than 146,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

**Business Overview**:
The Hispanic Latin America region is a key market for BNP Paribas. While Brazil remains the largest economy in Latin America, other major countries in the region are also significant contributors for the business and for long standing relations with clients. For example, BNP Paribas has been uninterruptedly present in Colombia for more than 40 years.

BNP Paribas has a historical footprint in the Hispanic Latin America. The Bank has been in the region since 1914 and is now present in 5 countries with nearly 2000 employees between Corporate and Institutional Banking (CIB) and International Financial Services.

CIB in Hispanic Latin America has world-class teams of roughly 200 professionals spread among Colombia, Mexico, Chile, Peru and Argentina, thus ensuring an overall coverage of BNP Paribas’ client franchise in the region. All BNP Paribas’ business lines have operations in Hispanic Latin America and are structured in such a way as to provide their clients with the best combination of specialists according to sector, product or geographic region. In the context of growing globalization, they are able to accommodate their clients thanks to their powerful regional platforms:

- In North America (essentially New York but also other hubs such as Houston and San Francisco) and Brazil (Sao Paulo) with a number of professionals covering Latin America.
- In the whole of Europe with major hubs such as Paris, London, Frankfurt, Madrid, etc.
- In Asia with a broad coverage of all major economies in the region.

In Colombia, BNP Paribas has presence through 5 entities representing the Group: the Rep. Office, the Corporación Financiera and a Trust company for the Corporate and Institutional Banking pole. As for International Financing Services, an insurance company (Cardif) and a Rep Office for Asset Management Services. BNP Paribas is the European bank with the longest uninterrupted presence in the country.

**Job Purpose**:

- The IT Infrastructure Coordinator is responsible for the operations of local datacenters, proximity computing platforms, end user devices, servers, and networks. Coordinates physical installation, maintenance, upgrades and continuously improves the Bank’s operating environment and ensures its reliability and performance. This includes monitoring the operating environments, responding to incidents, problems and planning for growth. He is responsible for the overall IT End User Computing, Service Desk and local Datacenter operation as well contributes from technical perspective to deployment of initiatives related to local ADM solutions_
- The IT Infrastructure Coordinator deploys the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, ensure the IT Continuity, provide infrastructure solutions based on business needs and maintaining a secure systems environment. _

**Duties and Responsibilities**
- _Act as a Project Manager for local initiatives related to infrastructure. _
- _Act as Service Delivery Manager for IT production services_
- _Lead the delivery of IT services supporting the IT strategy. _
- _Manage the local IT Production/Service Desk team. _
- _Create and monitor the evolution of the area’s budget. _
- _Manage IT vendor relationships and SLAs. _
- _Contribute to the IT continuity and BCM strategy. _
- _Contribute to keep a safe production environment_
- _Reporting and escalation to C Level a