Director of Workforce Management

hace 7 días


Bogota, Colombia 24-7 Intouch A tiempo completo

**About 24-7 Intouch**

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

**About the Job**

Are you looking for an exciting new challenge? 24-7 Intouch is looking for you

As one of the world’s leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Workforce Management to manage all activities and resources related to our Workforce department. This role will have the responsibility to ensure all team members are focused on the delivery of 24-7 Intouch’s financial goals and the operational expectations of our client-partners.

**As Director of Workforce Management, You Will**
- Analyze metrics and staffing on a consistent basis to maximize and make recommendations for efficiency on a global level across multiple client programs
- Manage, support, motivate and retain an outstanding Workforce Management team
- Support Sales Team by participating in meeting requests
- Maintain awareness of emerging industry tools to ensure that 24-7 Intouch remains on the cutting edge of innovative solutions
- Perform periodic reviews of current company technology against other tools available
- Interact with external partners and develop long term relationships
- Closely work alongside Operational team members to ensure that all client-partner and company goals and objectives are met
- Develop solutions, strategies and action plans to improve business performance and client success
- Ensure consistency, quality and timeliness of deliverables for assigned projects

**Requirements**:
**As Director of Workforce Management, You Have**
- University or post-secondary degree in a related discipline (Computer Science, Marketing, Communications, Business)
- 5-10 years of management experience within a contact center or Workforce department (required)
- Experience working with Aspect software (considered an asset)
- Experience in client relationship management
- Strong analytical, problem-solving, technical, information-management and decision-making skills
- Excellent verbal and written communication skills
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Proven strong interpersonal and critical-thinking skills
- Exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Demonstrate a positive work ethic and commitment to achieve the best possible outcome
- Ability to adapt to change and innovation

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.



  • Bogota, Colombia Blackboard A tiempo completo

    **Director of Partner Management** **Bogota, Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so...

  • Workforce Manager

    hace 2 días


    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** **About the Job** We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to...

  • Director of Finance

    hace 2 días


    Bogota, Colombia The Upright Company A tiempo completo

    The Director of Finance has primary responsibility for the planning, implementation, managing and running of all the finance activities of a company, including business planning, budgeting, forecasting and negotiations. Additionally will be in charge obtaining and maintaining investor relations and partnership compliance. Providing strategic recommendations...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be...


  • Bogota, Colombia Equinix A tiempo completo

    Customer Support Process Analyst - Workforce Specialist Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...


  • Bogota, Colombia Aon Corporation A tiempo completo

    Descripción de la publicación: **Senior Director of Product Management** Req 2527792** **Bogotá, Colombia** - Would you like to join a diverse and inclusive team? Are you looking to impact with your knowledge a leading transnational company? ¡ This opportunity is waiting for you! _ - This is a hybrid role with the flexibility to work both virtually and...


  • Bogota, Colombia Conduent A tiempo completo

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be...

  • Director of Operations

    hace 2 días


    Bogota, Colombia Full Potential Solutions A tiempo completo

    Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver...

  • Director of Revenue

    hace 2 días


    Bogota, Colombia The Upright Company A tiempo completo

    Oversee company-wide revenue generation and build an integrated approach across marketing and sales to create the best customer experience. You'll be responsible for revenue performance and for customer retention, customer growth, and new customer acquisition. Coordinates and aligns marketing, sales, and customer success teams. Implement revenue management...