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Director, Partner Management

hace 3 semanas

Bogota, Colombia Blackboard A tiempo completo

**Director of Partner Management**

**Bogota, Colombia**

**ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED**

**The Opportunity**:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be.

As the Director of Partner Management, primary responsibilities will include:

- Building and maintaining strong relationships with a diverse set of internal and Partner constituencies
- Leading, coaching and building a team of partner managers as they drive engagement with Anthology partners. The team activities will include but not be limited to:

- Managing a portfolio of Anthology Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners
- Creating Partner account plans to provide recommendations that will benefit the Partner’s investment in Anthology
- Helping new Partners navigate through their initial onboarding and fulfillment of program services
- Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success
- Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development) to ensure Partners achieve their business objectives
- Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with our strategy
- Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions
- Demonstrating the ability to present Partner technology to internal and external clients/stakeholders
- Providing events support in support of our Partners
- In coordination with Partner Marketing, creating, and managing a partner go-to-market program that offers measurable, market-driven campaigns which leverage a range of elements including public relations, social media, events, online marketing, direct marketing, and client programs
- Contributing to annual operational and strategic planning to advance the Anthology partnerships program
- This role requires approximately 25% travel
- Required skills/qualifications:_
- University degree or equivalent experience
- 10+ years of prior relevant experience
- 7+ years of managing and coaching direct reports
- 7+ years of relationship management experience, preferably in a B2B SaaS organization
- Quick thinker, calm in tough situations, adept at problem resolution and not afraid of difficult discussions
- Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly with competing interests
- Ability to think strategically while managing a team across multiple projects and Partners
- Ability to manage Partner expectations and work effectively with cross-functional teams
- Ability to work collaboratively with outside departments to reach common company goals
- Enjoys working with different types of personalities and skill levels
- Previous experience in effective team and account management with strong customer-centric orientation
- Demonstrated interpersonal skills; ability to communicate effectively with a variety of internal and external audiences
- Ability to exercise discretion, creative decision-making, and independent good judgment
- Ability to multi-task and quickly adapt to specific product, team and Partner needs and think independently, addressing unique customer issues
- Comfort and proficiency with managing conflict and working with diverse populations
- Demonstrated ability to act as advocate for Partners
- Fluency in written and spoken English at CEF B2 level or above
- Preferred skills/qualifications:_
- Fluency in other languages
- Passion for team building and creating business relationships
- Related experience in account management and customer support and retention
- Previous experience in a SaaS company
- Demonstrated ability to support Marketing, Business Development, proposal creation, and other efforts towards successful Partner acquisition and retention
- Previous data management experience
- Previous experience in the Education or EdTech space
- Enthusiasm for learning a