Workforce Management Scheduler

hace 1 semana

Bogota, Colombia Conduent A tiempo completo

About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Description**:
**Job Track Description**:

- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**:

- Has advanced, specialized expertise within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
**Functional Knowledge**:

- Has developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
**Business Expertise**:

- Understanding of how best teams integrate and work together to achieve company goals.
**Impact**:

- Impacts a team, by example, through the quality service and information provided.
- Suggests enhancements to work procedures and practices to improve efficiency.
**Leadership**:

- Serves as a team lead.
- May allocate work to team members.
- **Problem Solving**:

- Provides solutions to atypical problems with little or no precedent.
**Interpersonal Skills**:

- Exchanges information and ideas effectively.
- Uses tact and diplomacy when working with others.
**Responsibility Statements**:

- Delivers the required calculation for all workflows based on transactions, productivity, and waste forecasts.
- Reviews and processes requests from operations for scheduled activities, such as time off, non-productive activities, and exceptions into schedules, based on guidelines and planned capacity.
- Creates employee schedules that minimize work hours and meet workload requirements, resource availability, and regulations.
- Optimizes the use of resources to effectively meet project KPIs.
- Publishes employee work schedules after sign-off of intraday management.
- Performs other duties as assigned.
- Complies with all policies and standards.

Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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