People & Operations Associate, Bogota

**WHO WE ARE**:
**Instiglio**'s mission is to unlock the full impact potential of governments to deliver meaningful outcomes for their citizens. We support our partners to integrate Results-Based Financing (RBF) in delivery systems and practices, design data-driven performance management systems and strengthen long-term service delivery capabilities of government partners.

Over the last 10 years, Instiglio has influenced practices, capabilities, and policy frameworks of governments and aid institutions, creating ripple effects and shaping how hundreds of millions of dollars are deployed. We have delivered over 100 projects with governments, multilateral organizations, foundations and service providers in 30 low
- and middle-income countries to improve outcomes. This work has covered sectors including education, livelihoods, workforce development, health, gender, and climate. Core contributing factors to the influence Instiglio has had thus far include our commitment to delivering cutting-edge innovative work, our unrivaled focus on impact, and our collaborative, highly skilled and diverse team.

Some of our important milestones include the world's first Development Impact Bond (education, India); the launch of performance-based contracts with governments in Africa (employability, Morocco), the structuring of a $60 million results-based transfer system for local school districts (education, Peru), and facilitating MCC's effective use of RBF through a four-year strategic partnership. Instiglio has also advised pioneer RBF transactions, such as the first Outcomes Fund (poverty graduation, Kenya and Uganda) and an RBF that has transformed the delivery performance of Freetown's water utility (utility management, Sierra Leone).

**OUR TEAM**:
We are a team of 60+ people, representing 15+ nationalities, with offices in Colombia, Kenya, Morocco and the USA. Our team of practitioners has extensive development and government experience, including previous roles in impact evaluation (e.g., J-PAL), development banks (e.g., World Bank), country governments (e.g., Rwanda Ministry of Finance, Colombia's National Planning Department, Congress of Colombia), and research (e.g., Harvard's Center for International Development).

**How you will make an impact**
As part of the Global People Team, the People & Operations Associate will play an instrumental role to ensure operational efficiency and effectiveness by supporting the design and execution of initiatives, programs, and processes related to Instiglio's Employee Lifecycle and internal operations.
The People & Operations Associate will support global people operations efforts and directly contribute to sustainable people engagement with our culture, mission, strategy, and organizational change initiatives. This position offers a career path, filled with growth and development opportunities, within the organisation. The key responsibilities of the People & Operation Associate will include, but are not limited to:

- **People Analytics**
- Collect and compile human resource metrics and data from a variety of sources including the human resource information system (HRIS), management thermostat and employee pulse surveys, exit interviews, employment records, competitors practices, and other sources.
- Analyze data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, attrition, turnover, and compliance with employment laws and regulations.
- Prepare reports of data results, presenting and explaining findings to management.
- Identify and recommend reasonable short
- and long-term goals, milestones, and benchmarks for key performance metrics.
- **People Development & Engagement**
- Execute the Performance Management processes
- Support develop and execute wellbeing programs to foster employee engagement and build the organizational culture
- Execute the offboarding plans
- Analyze the results of internal measurement tools to inform the development of people management strategies, programs, initiatives, and activities.
- **Organizational Development**
- Support the design and implementation of staffing systems to maximize learning opportunities, team productivity and provide foresight in skill hiring needs.
- Build, improve and ensure the maintenance of organizational and operational systems to maximize cross-office interaction and collaboration.
- Support the Global People team as required.

**Who you are**
**Required Qualifications**
- **Education**: Bachelor's degree in business administration, industrial engineering, psychology or related fields. A Master's degree in human resources management, business management, or related fields is desirable.
- **Experience**: At least 3 years of relevant work experience as a human resources generalist, including 1 year of relevant work as a data analyst. Experience in consulting or international development organizations is preferred.
- **Knowledge and specific experience**: Human resources