Professional - Training Manager

Sutherland is seeking an attentive and goal-oriented person to join us as **Training Manager**. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Manager** in this role get to:
**Empower the workforce**: Develop and implement the training team’s new hire framework ensuring smooth transition of new hire resources from knowledge transfer to production stage. Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions.

**Drive Sutherland forward**: Oversee performance goals, and the alignment of training programs across sites. Support business with the day-to-day process deliverables and help improve businesses by actively participating in transformation workshops. Conduct and lead detailed gaps and needs analysis and post-training assessments; contribute and participate in all growth and improvement initiatives. Initiate, co-ordinate, execute and follow-up on all training activities within F&A. Identify need for training content and update training materials to make them aligned to the needs of the organization.

**Streamline and improve the program**: Create a standardized training approach for all learning initiatives - Training Need Identification, Refresher Trainings, Knowledge Assessments and Process Documentation. Develop training programs for new and existing employees in finance and accounting shared services. Formulating curricula and instructional delivery methods to accommodate hiring and training requirements. Create, facilitate, and/or revise training materials and documents to equip staff with necessary skills and knowledge.

**Manage administrative responsibilities**: Conduct training and development programs for all team members on a regular basis. Work closely with Service Delivery and Customer Experience to identify and implement training initiatives to improve performance. Participate in client interaction (include effective curriculum feedback and client visits). Perform other related duties and assignments as required and as assigned by Training Leadership.
- Bachelor's degree in related field - Accountancy / Economics / Finance
- Qualified / Semi Qualified Accountant would be an added advantage
- Minimum of 10 years BPO experience with at least 5 years in the Learning Services.
- 6-8 years of experience in delivering Finance and accounting Training delivery or Service delivery
- Strong Communication Skills (Verbal+ Written), be able to communicate in a clear, constructive, and professional manner
- Experience in designing and delivering domain trainings in F&A Shard Services Set up will be added advantage
- Familiarity with traditional and modern (Virtual Sessions) training methods, tools, and techniques (WAH & tools such as Webex, MS Teams)
- Exposure to Instructional design and learning principles
- Exposure to multiple ERPs systems and workflow solutions
- Excellent ability to build networks within and across functions through proactive communication.
- Ability to maintain a high degree of confidentiality and professionalism is critical
- Strong work ethic, integrity, flexibility, diversity, F&A orientation, leadership/coaching skills and team building abilities are essential
- Should have exposure to all three towers of F&A and processes with handoffs with F&A activities
- Customer-oriented approach in managing communications and issues
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to be strategic in developing solutions and process improvements

**SOW will include**:

- CLS KM Lead to own learning:

- Pre-KT to 90 Days post go live
- KM activities
- Implementation of Learning/ Update Logs
- SOP version control audit mechanism
- SOP adoption from the KC Stages
- Process-Updates management system
- Process risks identification
- KC Training and Assessment plan
- Product Knowledge Tests
- TNI-based refresher training
- Would be required to ensure:

- Usage of standardized process capture templates (SOP)
- Preparation of training material using best practices (SOP)
- Creation of and adherence to KT Training plan using templatized best practices
- Templatized documentation of each step in the knowledge capture process
- Documentation of contextual knowledge along with procedural knowledge
- Role-based training plans for all transition roles
- Creation of digitized simulations where client-approved
- Usage of tools to capture process steps and knowledge during KT
- Use