Empleos actuales relacionados con IT Operations Specialist - Colombia Huila - Hopper

  • Jr Operations Specialist

    hace 2 días

    Colombia ttg Talent Solutions, Inc. A tiempo completo

    **Title: Junior Operations Specialist Corporate Groups** **Location: Medellín, Colombia** **Classification: Full Time** The Junior Operations Specialist of Corporate Groups will be responsible for handling all the processes established in the area, readiness for the requested tasks, excellent proactivity since it is a multifunctional position in the...

  • IT Operations Intern

    hace 2 semanas

    Colombia, Remote Sezzle A tiempo completo

    IT Operations InternLocation: Bogotá, ColombiaRole Type: Internship (Full-time)About Sezzle:With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just...

  • IT Specialist

    hace 1 semana

    Colombia HUBTEK A tiempo completo

    **Description**: We are Hubtek, a young and innovative company that provides process optimization solutions to logistics companies in the United States through Co-managed Talent and Technology (Intelligent Automation). We strongly believe that the success of our company lies in the creation of learning and development experiences, teamwork, and the...

  • Operations Specialist

    hace 5 días

    Colombia Pavago A tiempo completo

    Job Title: Operations SpecialistPosition Type: Full-Time, RemoteWorking Hours: US HoursAbout the Role:At Pavago, One of Our client is seeking an Operations Specialist to manage and execute day-to-day workforce operations on a live scheduling platform. This role sits at the core of the business and is responsible for ensuring shifts are filled, workers are...

  • IT Specialist

    hace 2 días

    Colombia The Functionary A tiempo completo

    **Summary of the position** The IT Specialist can help support and troubleshoot complex Windows server environments and networks. You will work closely with end users and team members to solve problems on a daily basis and keep the support team focused and prioritized. **Responsabilities** - Familiarity with Active Directory design and deployment...

  • Operations Support Specialist

    hace 2 semanas

    Colombia Scalesource A tiempo completo

    Job Title: Operations Support SpecialistSchedule: 8:00 AM – 5:00 PM - PST, CST,EST (depending on the client)Location: Remote (Work from Home)Type: Full-timeCompensation: $1,500 USD per monthAbout the RoleWe're seeking an Operations Support Specialist to join our team and drive operational excellence. You'll work across teams, supporting daily operations,...

  • IT Workplace

    hace 2 días

    Colombia, Huila Médecins Sans Frontierès A tiempo completo

    **IT WORKPLACE - INFRASTRUCTURE SPECIALIST (BASED IN BARCELONA)**: ES Full Time Projects & IT **GENERAL CONTEXT** Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without...

  • Liberty - IT Operations Manager - Sta Lucia

    hace 2 semanas

    Liberty Colombia, colombia, colombia, Colômbia Page Resourcing México A tiempo completo

    DescriptionThe Business Operations Manager acts as the single point of contact 24x7 across IT for Level 2 & 3 Application Support. Supports crucial business applications across Mobile (Prepaid + Postpaid) and Fixed services.He/she will Provide BSS application support as well as Billing Operations.He/she will drive operational initiatives to reduce cost of IT...

  • Dispatch and Operations Specialist

    hace 4 días

    Colombia Solvo Global A tiempo completo

    Para la posicion de Dispatch and operations specialist buscamos personas con un alto nível de inglés, capacidad de negociación y conocimiento en el área de logística Terrestre, Incluyendo el proceso de cotizar y cubicar, Negociar los fletes y la capacidad de estos, posteo de Cargas (DAT - ITS- Doft) Despachar cargas (Montar y bandar FB CRC y Documentos...

  • IT Specialist

    hace 4 días

    Colombia Avoda A tiempo completo

    Information Technology Specialist, **Responsibilities**: - Setting project goals and coming up with plans to meet those goals - Maintaining project timeframes, budgeting estimates and status reports - Managing resources for projects, such as computer equipment and employees - Coordinating project team members and developing schedules and individual...

IT Operations Specialist

hace 2 semanas

Colombia Huila Hopper A tiempo completo

The IT Operations Specialist is vital in ensuring that Hopper’s customer service tools are optimized from a process, maintenance, and operational perspective. Guaranteeing that the needs of Hopper’s service delivery teams and our fast-paced business needs are met. We’re looking for a technically-savvy and detail-oriented individual to join our CS Systems Operations team. Their mission will be to own and manage all aspects associated with the maintenance and continuous improvement of the customer service technology stack comprising over 50 different platforms and partner portals.

In this role, our specialist will help to build strong partnerships with different teams across the organization in order to contextualize the product, technical, and service delivery groups in their mission to provide excellent service to Hopper users across all verticals. This individual will be responsible for providing the visibility and support required to better inform business decisions - a set of responsibilities which includes but is not limited to agent onboarding/offboarding processes, general systems troubleshooting, as well as defining and maintaining the parameters for Systems OSPs that aim to ensure business continuity for the contact center as a vital function of the business.

**Minimum Qualifications**:

- Manage Level 2 support which involves third-party coordination and communication
- Manage trivial cases or out-of-playbook situations
- Manage and consistently update Systems Team playbook/standard SOP documentation
- Own device and password management across the CS technology stack
- Manage installations, upgrades, and configurations of CS platforms both by troubleshooting and by assisting in the development of departmental policies and best practices
- Monitor, review, and consistently optimize processes and platform settings, which includes both CRM integrations and in-house automation
- Assist in the maintenance of documentation related to tool settings, troubleshooting steps, and escalation points for all platforms in order to institutionalize operational knowledge
- Consistently meet pre-established servicing metrics such as SLA, FTR, and AHT for requests submitted to the CS Ops Service Desk, by proactively and timely responding to submitted tickets
- Act as a point of contact for bugs and escalation across the CS technology stack. This includes investigation, efficient reporting, and constant communication with CS stakeholders to provide visibility on causes, impact, solutions, and estimated resolution times
- Optimize agent workflows based on new Hopper products/initiatives and available tools
- QA new automation thoroughly and proactively in order to prevent mistakes and avoid problems during and after feature/systems rollout
- Keep informed on internal and external changes that impact users and agents on a regular basis, to ensure that automation is optimal and up-to-date
- A minimum of 3 years of experience in IT service delivery
- Ability to support a mixed environment of Mac and PC
- Must be proficient in Google Suite, Hardware / Software installation and troubleshooting, iOS and Android, Laptop Imaging, and general networking
- Working knowledge of networking protocols such as VPN, VOIP, DNS, and TCP / IP preferred
- Excellent attention to detail and interest to dive deep, along with the ability to define and implement new automation and processes across platforms and teams
- The ability to independently and quickly resolve issues, frequently crossing multiple system boundaries
- A clear focus on the customer’s needs and providing solutions to their problems, understanding when a simple solution is preferred, and when a more complex approach is appropriate
- Strong familiarity with root cause analysis processes, accompanied by excellent problem-solving skills to suggest and/or deploy solutions
- A drive to collaborate with cross-functional teams in order to improve existing processes by identifying technology/process gaps and ensuring appropriate documentation and maintenance for all tasks within their area of responsibility
- Excellent communication skills and a people-centric approach to their work
- Exceptional organizational skills to structure documentation in a way that makes resources accessible to a broad audience regardless of background or area of expertise
- Excellent written and oral communication skills with a demonstrated ability to present and influence credibly and effectively at all levels of an organization
- Have previous remote work experiences and appropriate remote work set-up - such as quiet space, stable internet connection, and a backup location
- Be prepared to work full-time hours on a schedule that includes evenings, weekends, and holidays

**About Hopper - Careers Page**

By leveraging massive amounts of data and advanced machine learning algorithms, Hopper developed a proprietary portfolio of fintech ancillaries that offer peace of mind when booking travel and address