IT Workplace

**IT WORKPLACE - INFRASTRUCTURE SPECIALIST (BASED IN BARCELONA)**:

ES
Full Time
Projects & IT

**GENERAL CONTEXT**

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation.

MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association.

The IT Infrastructure Technician plays a crucial role in managing and maintaining the organization's IT infrastructure with a focus on Microsoft AD identification and access management, licensing, user devices provisioning, software deployment, and videoconference solutions among other organizational platforms. This position requires expertise in handling a decentralized fleet of devices and users across the globe, providing T2 support, and ensuring proper documentation and knowledge transfer to T1 technicians and internal teams.

**RESPONSIBILITIES**:
**1. Microsoft AD Identification & Access Management**:

- Manage and administer Microsoft Active Directory, ensuring accurate user accounts, permissions, and groups.
- Synchronize and align cloud (Microsoft Azure/Entra) and On-Premises Active Directory environments.
- Implement and maintain identity and access management policies.
- Adapt identity management systems’ features to new needs and challenges across the organization by working closely with internal clients and external experts on the matter.
- Troubleshoot and resolve access-related issues.

**2. Microsoft Licensing and Non-Business Application User Licensing**:

- Monitor Microsoft Licensing assignment, ensuring compliance and optimal utilization.
- Conduct regular audits to verify licensing compliance and to identify potential improvements on its use.

**3. User Devices Provisioning and Lifecycle Management**:

- Follow-up the provisioning and decommissioning of user devices globally ensuring an optimal compliance with MSF OCBA standards.
- Implement and maintain a comprehensive lifecycle management system for user devices.
- Collaborate with procurement to ensure a proper selection of type and model of IT user devices and their timely availability.

**4. Software Deployment and MDM Management**:

- Develop and execute software deployment strategies.
- Administer Mobile Device Management (MDM) for laptops, mobile devices, and tablets, and ensure it meets organizational needs following a flexible and adaptable approach.
- Monitor the MDM and Security tool to check health and integrity of users and their devices and act accordingly.
- Perform technical activities and measures to ensure that end user devices are secure, up-to-date, and compliant with organizational policies.

**5. Phone Service Management**:

- Administer mobile and landline phone services globally.
- Troubleshoot and resolve phone service-related issues that fall into device configuration category.
- Collaborate with service providers to optimize communication services and explore new technologies available in the market.

**6. User OS and Base Software**:

- Follow-up the deployment and maintenance of user operating systems.
- Ensure standardization and security of base software across all user devices.
- Implement updates and patches delivery procedures to mitigate vulnerabilities.

**7. Plan and Maintain Videoconference Solution**:

- Design, implement, and maintain videoconference solutions for office hardware and software.
- Troubleshoot videoconference-related issues and optimize performance.
- Stay informed about emerging technologies in videoconferencing.

**8. Decentralized Fleet Management**:

- Develop and implement processes for managing a decentralized fleet of devices and users.
- Collaborate with regional IT teams to address specific needs and challenges.
- Provide remote T2 support for users across different geographical locations.

**9. Documentation and Knowledge Transfer**:

- Create and maintain detailed technical documentation for solutions and procedures under their technical domain.
- Share knowledge with T1 technicians and internal teams through training sessions and documentation reviews.
- Keep abreast of industry best practices and technological advancements.

**SELECTION CRITERIA**

**Technical skills**:

- Proven experience with mobile device management tools (MDM) in decentralized environment.
- Experience with deployment and maintenance of videoconference solutions and its integration with overall IT Infrastructure.

**Education and experience**:

- University degree in Information Technology or related field or equivalent additional working experience.
- Proven experience in a similar IT infrastructure role.

**Certifications**:

- Desired relevant certifications (e.g., Microsoft Certified: Azure Administr