Customer Service Agent

hace 1 semana

Bogotá, Colombia Binance A tiempo completo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

**Responsibilities**:

- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- You will escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Adhere to and comply with the schedule set by the Team Leader
- Assist in the preparation of other processes as and when assigned/required by the Team Leader
- Display good team working attitude and behavior within the team and other departments in the company

**Requirements**:

- 2-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Great at multitasking, prioritizing, and managing time effectively
- You must have a fast internet connection (5mpbs broadband internet connection at least)
- Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders

**Why Binance**
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

  • Customer Service Agent

    hace 14 horas

    Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Customer Service & Cross-Selling Agent (Call Center) – Bogotá, ColombiaLocation: On-site – Calle 93, BogotáJob Type: Full-Time (42 hours/week)Work Schedule: Fixed shifts within the time window of 9:00 AM – 9:00 PM, with 2 days off per weekEnglish Level: B2+ to C1Education: High school, technical, technologist, or professionalExperience: No experience...

  • Customer Service Agent

    hace 10 horas

    Bogotá, Distrito Capital, Colombia Hunty A tiempo completo

    We’re looking for a full-time Customer Service Agent for one of our partners in the Medellín area

  • Customer Service Agent

    hace 10 horas

    Bogotá, Colombia PERFILES Y SOLUCIONES LOGISTICAS S.A.S. A tiempo completo

    3.200.000 $ to 3.400.000 $ (Gross Monthly) 4 Positions 12/Jan/2026 Full time We are looking for a bilingual Customer Service Agent to join our team at Lean Solutions Group in the Logistics department Requirements At least 1 year of customer service experience Advanced english level. (B2+) Availability to work on site from one of our offices in Bogotá....

  • Bilingual Customer Service Agent

    hace 19 horas

    Bogotá, Colombia OneTouch Direct A tiempo completo

    At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences. Join Our Team as a Bilingual Customer Service Agent! We are seeking...

  • Bilingual Customer Service Agent

    hace 9 horas

    Bogotá, Colombia OneTouch Direct A tiempo completo

    At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences. Join Our Team as a Bilingual Customer Service Agent! We are seeking...

  • Bilingual Customer Service Agent

    hace 14 horas

    Bogotá, Bogotá D.E., Colombia OneTouch Direct A tiempo completo

    At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.Join Our Team as a Bilingual Customer Service AgentWe are seeking...

  • Customer Service Agent

    hace 10 horas

    Bogotá, Colombia Vertiv A tiempo completo

    Vertiv Bogota, D.C., Capital District, Colombia Job Title Customer Service Agent Job Description Analyze and execute warranty requests for complete equipment and spare parts with LATAM scope. Oversee processing of requisitions and Sales Orders for internal purchases, creation of SOR for international purchases, and CPQ tracking for US purchases. Track...

  • Bilingual Customer Service Representative

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    Inbound Sales and Customer Support Agent Wanted! Join our dynamic team and enjoy: Base Salary: $2,800,000 (biweekly payments) Commissions: Up to $350,000 + Attendance bonuses up to $200,000 Perks: Choose 2 memberships (Laika, Spotify, Netflix) after 1 month Weekly Bonus: $50,000 for perfect attendance Welcome Trip: After 1.5 months Welcome Bonus: $350,000...

  • Customer Service Representative

    hace 14 horas

    Bogotá, D.C, Brazil, Colombia Customer Operation Succes S. A tiempo completo

    Customer Service & Cross-Selling Agent (Call Center) – Bogotá, Colombia Location: On-site – Calle 93, Bogotá Job Type: Full-Time (42 hours/week) Work Schedule: Fixed shifts within the time window of 9:00 AM – 9:00 PM, with 2 days off per week English Level: B2+ to C1 Education: High school, technical, technologist, or professional Experience:...

  • Customer Service Agent

    hace 4 horas

    Bogotá, Colombia Happy Koala LLC A tiempo completo

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...