Wholesale Sales Admin

hace 2 semanas

Bogotá, Colombia HireHawk A tiempo completo

**Job Title**: Wholesale Sales Admin - Order Entry & Customer Support
**Location**: Remote (PST or EST working hours preferred)

**Job Type**: Full-time
**About the Role**:
We’re looking for a highly reliable and detail-oriented Wholesale Admin to join our growing team. This role is a combination of data processing and customer-facing communication, ideal for someone who thrives in a fast-paced, remote environment. You’ll be responsible for managing order entry, supporting customer inquiries, and ensuring a smooth post-purchase experience.
This role is in the beauty industry, but no specific beauty industry experience is required. What we care about most is your ability to stay organized, communicate professionally, and take ownership of your work—even when things don’t go as planned.
**What You'll Do**:

- Enter and manage orders across Shopify, Faire, and MarketTime platforms
- Communicate with customers regarding order statuses, refunds, and general inquiries
- Liaise with our 3PL warehouse to coordinate fulfillment and resolve issues
- Work cross-functionally with the internal operations and inventory teams
- Troubleshoot issues, investigate order anomalies, and escalate when needed
- Use Slack to stay in sync with internal teams
- Document processes and help improve workflow as the business grows
- Create and review invoices for store and rep accounts, ensuring accuracy and timely distribution

**Requirements**:
**Must-Have Skills & Experience**:

- Hands-on experience with Shopify and Faire platforms
- Basic understanding of order entry and e-commerce workflows
- Familiarity with 3PLs or warehouse coordination
- Strong written communication and customer service skills
- Tech-savvy with tools like Slack, Gmail, spreadsheets, and order management systems
- Ability to stay organized, meet deadlines, and handle multiple tasks calmly
- Proactive mindset—you're not afraid to ask questions, say “no” when needed, or find better ways to work
- Available to work during Pacific or Eastern U.S. hours

**Nice-to-Haves**:

- Experience with MarketTime platform
- Background in customer support or operations in an e-commerce setting
- Past experience coordinating between internal teams and external fulfillment partners

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