Project/program Management Analyst

**About NCR**
NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

**Title**:Project/Program Management Analyst

**Location**:Bogota, Colombia

**Grade**:10

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As a Project/Program Management Analyst, you will engage on multiple projects thru its different stages and interacting with different areas within the company.

The Project/Program Management Analyst is integral member of the Business Operations Team within the Caribbean and Latin America Region (CLA) whose main objectives are to drive service excellence, assuring a superior customer experience while focusing on maximizing operational efficiency. This is to be accomplished through smart analysis of data to understand the gaps between where we are and where we want to be. To then involve and inspire people, execute projects, action plans, and promoting disruptive innovation that enables the necessary transformation to position ourselves at the next level.

**POSITION DESCRIPTION AND KEY AREAS OF RESPONSIBILITY**:

- **Data Analysis**
- **Process Improvement and transformation**
- **Operational Efficiency**
- Position accountable for ensuring the successful design, development and deployment of global service processes and related infrastructure
- Position impacts the business by building new service capabilities and/or improving operational efficiency
- Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems
- Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
- Analyzes, designs, and develops well-defined methods and procedures for service related activities.
- Provide support to operational personnel, monitor process performance, drive standardization and manage changes
- Develop and implement consistent processes and infrastructure globally to support (new and existing) service capabilities and drive down operational cost
- Provide support to service operations personnel to ensure consistent process execution and contain cost
- Monitor process execution and identify areas for improvement;
- Collaborate with operational teams and other support organizations to deploy process and/or infrastructure changes when needed
- Responsible for the analysis, design, and development of well-defined methods, procedures, and programs for service-related activities’ Lead and contribute to the deployment of new processes, systems and related infrastructure and provide support to personnel who directly support customers
- Determine ways to simplify or eliminate redundant or unnecessary steps/activities resulting in further efficiencies in cost and speed; Propose, develop, and implement processes that address NCR business needs
- Secure process owner sponsorship and all approvals; Gather global requirements;
- Provide key input for training development
- Subject Matter Expert (SME) for global processes and process architecture
- Understand and communicate process capabilities; Ongoing maintenance of process documentation; Share process knowledge with local or global process owners, as well as with end users
- Provide ongoing support of assigned business processes;
- Gather, define and document system/tool business requirements;
- Assist IT in the development of functional specifications
- Provide thought leadership in creation of infrastructure architecture
- Coordinate business user testing activities; Develop user documentation and training materials and train global end-users when necessary
- Execute customer implementation process
- Develop and communicate business justification for projects/programs
- Prepare cost/benefit analysis (ROIs, etc.) with process/system owner; Track financial activities related to projects/programs
- Work with stakeholders (internal/external) to set priorities and manage activities; Provide status reports to management and other stakeholders

**BASIC QUALIFICATIONS**:
**TECHNICAL/VOCATIONAL CERTIFICATION**:

- 3-5 years of related experience
- Must know how to provide leadership among peers and higher level managers and possess excellent interpersonal and communication skills
- Analytical Skills to work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and analyze it to find conclusions. (MS Excel, Qubos, Data mining, predictive analysis, etc.)
- English language (intermediate or advanced)

**PREFERRED QUALIFICATIONS**:

- Bachelor’s degree in a business or technical-related discipline; such as Business Administration, Engineering or Information Technology
- Project Management experience is a plus (work experience or courses)
- Data management skills (Tableau, Power BI,