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Support Analyst

hace 2 semanas

Colombia Ci&T A tiempo completo

We partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.

We are seeking a dedicated and highly skilled Support Analyst to join our customer support team. As a Support Analyst, you will play a key role in ensuring exceptional customer experiences, resolving technical issues, and providing high-quality assistance and guidance.

**Responsibilities**:

- Provide top-level technical support to customers, resolving queries and issues effectively and promptly.
- Diagnose and troubleshoot technical problems with products or services.
- Collaborate with other members of the support team to resolve complex issues.
- Create and update support documentation, including knowledge base articles and FAQs.
- Assist in identifying trends and recurring issues to improve products and services.
- Ensure customer satisfaction through courteous and professional interactions.
- Work with cross-functional teams, resolving complex issues in collaboration with development teams.
- Communicate effectively to provide updates on support activities and incident resolutions.

**Requirements**:

- Excellent communication in English and Spanish._
- Previous experience in customer support or a similar role.
- Strong problem-solving skills and excellent communication.
- Familiarity with customer service principles and practices.
- Ability to work as part of a team and provide effective support.
- Basic knowledge of customer support tools.
- Knowledge of programming languages (Python, for example).
- Relational Database knowledge.
- Organizational and time management skills.

LI-JM2
- #MidSenior

**CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.**

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.